"We rented a villa on Amalfi Coast"

We rented a villa on Amalfi Coast, Italy for two weeks. The day before our departure (group of 29) we received an email from RentVillas.com, and a series of total lies began (rentvillas said the owners of the villa would lock us out and we would not get possession of the villa if we didn’t work with them to help remedy a situation that had developed (through no fault of ours). A series of conversations with rentvilllas and our credit card company ensued, and we had to jump through hoops to gain access, even going through the credit card company that we had used for the deposit. We became good friends with the owner (whose daughter was the property manager,) and she told us they had not been contacted from anyone with rentvillas! When we returned home, we found that they had finagled our credit card company to “chargeback” our deposit of over $14,000, then our credit card company wouldn’t reverse the charge because it was over the time limit for us to file for a refund! Rentvillas.com totally cheated us out of that hard-earned money ! They are total crooks, even lying about the Italian middle man saying the owners of the villa would not allow us access to the property even though we had paid for the two weeks in full! Whatever you do, don’t do business with this company!!! They are unscrupulous crooks who are cheating their customers out of tons of money. We tried fighting this as hard as we could but our credit card company would not help us so we had to “eat” the $14,000.

"Don't Trust This Company"

We pre-paid $1,775 for an Italian villa through Rentvillas.com and two months before departure, was contacted by the CEO that they were unable to make the payment to the villa and we would need to pay the fees directly to the villa--again--if we wished to keep the reservation. Crushing, given we had saved for two years for this trip. CEO promised to reimburse us after selling some assets but it's been 5 months and he stopped responding after a couple months.

"Over 30 days & unable to contact via…"

Over 30 days & unable to contact via phone , webpage & email . In dispute with major credit card company - have to wait a few more weeks before credit goes from provisional to permanent . $$$$

"This company is uncontactable"

This company is uncontactable. I have sent E mails and messages every day for the past week, and then tried phoning from the U.K. - absolutely no response. They have my $2,000 deposit for a swiss chalet in February, but unable to contact them in any way for confirmation and arrangements.
Has this company gone bankrupt, or are they just swindlers?

"They don't answers emails"

They don't answers emails. Are they even still in business?

"I wouldn’t even give this company 1…"

I wouldn’t even give this company 1 star! A 50% deposit (9K) was paid in April of 2022 for a villa rental on lake como Italy next august and yet is available on VRBO. Not one phone call or email has been returned since April except from my travel advisor who advised me to dispute charge with my cc company asap. Do not trust or do business with this company please!!!!!!

"Taken our money & now 2 weeks before we…"

Taken our money & now 2 weeks before we are due to fly in, they are ghosting us. Cannot recommend

"My friends and I have been planning for…"

My friends and I have been planning for our 50th celebration at a villa in the Amalfi Coast, then Covid hit. We had already paid the majority of our fee but couldn't make the trip. We felt that rentvillas was more amenable toward the villa owner than our party. Needless to say, we are out over $6000 and no trip. We were told that the villa owner would only reschedule our dates for an additional (almost) $3000 for the same timeframe in 2023. We are extremely disappointed w/ both the villa owner & Rentvillas. Therefore, we cannot in good conscience recommend Rentvillas to any other party. It is a sad state.

"We rented a villa in Italy"

We rented a villa in Italy. After paying in full, we were told the villa owner came under financial difficulties and the villa was sold. They offered to refund our money, I accepted that offer and have been ghosted by the numerous employees we have attempted to contact since. After the last "I'll check in with accounting on your refund"...not a word. All of this, of course, i have in writing in an email chain.

"Rentvillas.com Ripoff -- Don't Rent Through This Company!"

I'd give Rentvillas.com minus 5 stars if I could. This California-based company is a total ripoff. In December 2019, we booked a villa in Tuscany for a week for this past September of 2020. When Covid hit we were hopeful that by September things would pass and it would be okay to travel to Italy, but of course that didn't happen. The E.U. and Italy as a part of it, prohibited travel from the U.S. in late June. We asked for a full refund as we couldn't travel. RentVillas first said that "our money was already spent" -- one of the most ridiculous comments I've ever heard in such a situation.

Then they tried to offer us a voucher, which we refused, and then tried offering us just 40% of our rental fee as a refund, saying this was their cancellation policy. However, WE didn't cancel, we were prohibited from traveling to Italy. This was totally outrageous and unacceptable and contrary to their refund policy, which states:

"RENTVILLAS.COM is unable to honor your booking, for reasons outside of its control, including without limitation as a result of weather or other acts of god, labor disputes, or other force majeure events, or as a result of actions taken by the owner of the property, RENTVILLAS.COM will use its best commercial efforts to locate a like property at a similar price. If we are unable to locate a substitute property acceptable to you, RENTVILLAS.COM will refund any amounts actually paid by you to RENTVILLAS.COM."

Their policy says they'll refund "ANY AMOUNTS ACTUALLY PAID" not 40%. Basically, RentVillas.com was trying to perpetrate a fraud, and contrary to their own policies by keeping 60% of our money paid to them.

RentVillas.com is one of the worst travel companies I've ever dealt with. I would NEVER consider using them again.They require you pay upfront and then won't even honor their own policies. We eventually got our money back after disputing the charge on our credit card, but it wasn't an easy process.

Again, NEVER consider using this company. They are a total ripoff.