"My Coffee Hero"

The grinder unit in my De Longhi coffee machine failed about a month ago.
After trying various online parts suppliers (who failed to find the part after 2 weeks) I found MrBean2Cup owned by Zsolt. What a breath of fresh air to be able to communicate quickly via WhatApp and identify/supply the part very quickly.
I used various online tutorials to take out the part and re install it. All seemed well EXCEPT that the grinder still failed to grind the beans. I explained the issues to Zsolt and although he doesn’t repair machines, he offered to take a look for me and resolved the issue in no time. We then had a prolonged ‘Mexican Standoff’, as I wanted to pay Zsolt for his time, but to no avail. He insisted that he was just happy to have a satisfied customer.
I wish I could give more than 5 stars, this experience has been that good. This company deserves every success.
Thank you Zsolt.

"My new Magenta prestige"

First of all thank you Zsolt for all the help, information and advice you gave me on my Naviglio and the purchase of my new Magenta Prestige
WOW what a machine Its doing everything I need Still trying and adjusting Enjoying the experience and the coffee Tony Packham

"Zsolt gave me a superb customer service…"

Zsolt gave me a superb customer service experience. He was very quick in replying to my emails when I was asking about the possible cause of the issue with my coffee machine. Even though he could not be 100% sure of what the cause of the issue was because all his assessments were based on my videos he was spot on in getting it but as he could not check it personally he recommended a nearby Gaggia repair specialist who fixed it for me.

"Had an issue with a part that I had…"

Had an issue with a part that I had ordered for my Gaggia classic, this company went above and beyond to rectify the problem, highly recommend this company, brilliant customer service.

"Aging Delonghi Prima Donna"

Had a problem with an aging Delonghi Prima Donna. Zolt very patiently diagnosed the problem via WhatsApp; suggested the required parts and tips for fitting. Now works perfectly for a fraction of the replacement cost. Many thanks.

"Excellent service"

Excellent service. Customer service helped me locate the part I needed. Fast shipping and a great price. Thank you MrBean2Cup!

"Great advice and help in getting my…"

Great advice and help in getting my gaggia classic pro sorted.

"Excellent support"

The support and help I received was really great. I felt that all responses I received were personal and given with the aim of getting my machine back up and working. Rapid, thoughtful and useful support meant they I was able to be making coffee again in no time at all.

"Excellent support"

I contacted Mr BeanToCup to check I was ordering the right pump replacement, and they took the time to support the issue, reviewing videos and then advising me to check the flow meter first.
(Zsolt was the person supporting me)

I then proceeded to open the machine in my own time and found a blockage in the flow meter which I was able to remove.

They were incredible helpful, and without their advice I would have been purchasing replacement parts which would not have resolved the issue.

Thanks you so much Mr BeantoCup

"Zsolt was really helpful"

Zsolt was really helpful in helping me to diagnose and fix my 5 year old Gaggia Naviglio machine.

It’s great to get such good after sales care.

Machine is up and running again.