"It's good service "

It's good service , I am happy to get loan,,,because my sister marriage anniversary, so that I want to give gift some special

"Reliable and Fantastic Staff"

If I had more than 5 stars, I would give. The loan service was prompt and efficient; I don't think I have had such an experience in a while.
Jason handled my requests, loan review and onboarding. He was very professional and helpful, carefully guiding me through the pros and cons of my intended decisions. He even offered better alternatives which made the decision-making process fast.
The contract was broken down to me in an easy way I could comprehend.
Thanks Jason and the entire team.

"Hayley was so helpful"

Hayley was so helpful. Went through the whole process with me and made sure I understood everything. Kept informed every step of the way ....so a big thank you hayley..

"So to start I just want to say that i…"

So to start I just want to say that i am not remotely annoyed about being declined. I had read other reviews and I was realistic in my approach to the company having a less than perfect credit history. But I believe that honest reviews of real experiences are extremely essential to both parties so I was compelled to write one. Whilst I knew that my credit score is poor, my guarantor conversely has an excellent score and very good credit history. I applied on the off chance and got told I was eligible for a guarantor loan. I was going to leave it until I saw from my Clear Score report that there was already a hard search added so I thought I might as well continue. It takes a lot for us to approach someone to be a guarantor for you. But when you know someone well you only ask when they can trust you. That's the biggest issue I think this company should learn from. My guarantor went through the hoops with the paperwork but an It glitch on 1plus1's end meant she had difficulty adding the online banking consent. We emailed 3 times asking for them to reset the link or advise next steps. No response until I received a call tgat I was declined. 5 minutes later I get an email response from the It team to say they have reset my guarantors account and she should try again. So basically that tells me the company had already made a decision regardless of my guarantors position and agreement. I think this pretty much echoes other reviews I have read. I believe that unless your rating is a bit more on the medium risk level rather high you will be declined in spite of having a guarantor. I think that's a shabby approach and false advertising as it makes you approach someone and swallow your pride when that's unnecessary in the end.

I hope that the company does take reviews seriously in an attempt to amend their practices or at least their messaging to consumers

"Applied for loan went through…"

Applied for loan went through application process knowing myself I can afford repayments comfortably back n forth on telephone calls answered questions asked only to be declined,?? What a total waste of time and effort if you were going to decline why not say straight away after going through banking information instead of interrogation which it felt like with the application over the phone and also giving out false hope that application would be accepted I would not recommend to anyone looking to secure finance from this company go elsewhere 😡

"Dreadful company"

Poor communication, took almost three weeks for application to be processed and submitted. Finally went through a verbal contract over the phone for about 20 minutes only for it to be rejected even though they would have seen this from the early stages of the application.

Making people hopeful when in reality they don’t want to pay out. Poor company.

"Right on point application "

Straight forward application with no corners

"Don't count on it."

Not much communication and website has a lot of glitches. Spoke to the service team and they advised persistent technical problems on the website. Would be better to have more open communication with direct yes or no answers rather than dragging on for weeks before contacting you. Lot's of guarantor issues aswell that are off-putting for the most credit worthy guarantors. I would use this as an absolute last resort if nothing else is remotely possible.

"Said to get guarantor an gets denied…"

Said to get guarantor an gets denied joke stop making ppl believe there getting a loan got the money to pay bk why make things so hard this site must be a scam

"WASTE.OF.TIME!"

Wasted my time by taking a week for my application - sending them my documents, 15 minute calls to go through a “verbal contract” wasted my guarantors time doing the same .. all to get rejected.

Unsure why they put you through this just to reject you. If you’re checking my banks and affordability in the beginning then tell me I’m rejected straight away instead of dragging the process out.