"Great News,,"

Great News,,

"Straight forward application"

Straight forward application

"Good loan company but be wary…"

I’ve had no issues with this company up until a couple months before my loan was due to finish. I called before 1 of my payments were due and explained I was having issues with my wages from work and if they would delay the payment for a couple days which they agreed to do. I was also advised to cancel my direct debit, that way it wouldn’t try to come off my account. 2 days after the loan was due to come off I called to make the payment and was told it was already paid, I checked my online banking and I never noticed it came off the day before (1 day after it was due). I was told by 1plus1loans even tho I cancelled my direct debit, it doesn’t matter because they had my bank details on their system to go in and do a manual payment. This is shocking and should not be allowed, I clearly stated I needed a couple days to sort my wages out and thankfully I did eventually get paid but what if I didn’t? I would’ve been in overdraft. Other than this, good company and friendly/polite enough staff. Just shouldn’t be allowed to do manual payments through customers accounts, should be illegal to be honest.

"Waste of time"

Honestly, dont bother.. say they accept you - say they accept your guarantor - then decline you for the loan even though you can afford repayment. Should do all the affordability assessments first and ask all the questions then instead of building up hope when guarantor is acceptable.

"So inflexible"

So inflexible, with no common sense I would recommend people avoid this company. I had 1 missed payment and offered to clear this plus pay the next months payment early in 3 weeks time, which they said no to which seemed ridiculous.

"The process was seamless and very fast."

The process was seamless and very fast.

"Happy"

Best of best. Quick delivery to the same time

"Easy to use straight forward process"

Easy to use straight forward process

"Easy access and completion of forms"

Easy access and completion of forms

"Found it easy to follow"

Found it easy to follow