"Defected materials/tools and no refund"

Defected materials/tools and no refund!
Never buying from here again

"100% as expected."

100% as expected.

"First class service"

First class service with helpful advice. We are first time modellers and John was generous with his advice and very quick to reply to emails. Items were also despatched very quickly. Would definitely purchase from Scale Model Shop again. Thank you again for the help.

"Go to shop for my modelling needs"

One of my go to shops for my modelling needs. Whilst not always the cheapest, their customer service is brilliant! Takes a few days to get order processed, but once done, the communication is good and the items are always well packaged.

"Brilliant little company"

Brilliant little company, takes a few days to get your stuff to you, but they communicate very well and your items are always well packaged. Very good range of items and competitively priced.
Every purchase has been a breeze and hassle free. Buy with confidence
Keep it up !

"Top notch customer service"

Top notch customer service. First time using them and had an issue with one of the paints in my order and John sorted it straight away. Would highly recommend

"Great Service as always."

Great Service as always.

Have used this site many times before, as I'm a member of its forum and never had any complaints.

This time around I ordered some Micro Sol and Micro Set and the next day realised I needed some varnish. A quick message to the owner and he topped up the order without any problems at all.

Highly recommended.

"Great service and very pleased with…"

Great service and very pleased with products purchased will definitely be adding to my little grandson’s farm - highly recommend this company- Roseanna Doyle

"Absolutely amazing company to buy from"

Absolutely amazing company to buy from! I've had the pleasure of purchasing from this business multiple times, and each experience has been nothing short of exceptional. The owner is a highly responsive individual who genuinely cares about the well-being of their business and their customers.

One of the standout qualities of this company is their lightning-fast order processing and shipping. I've never encountered any delays or issues when it comes to receiving my orders. Even when I've placed substantial orders worth thousands of pounds, the efficiency of their shipping process remains consistently impressive.

What truly sets this company apart, though, is the outstanding quality of their products. I've purchased a wide range of items from them, and not once have I encountered a problem with product quality or shipping. The products are always top-notch, and they arrive in perfect condition, packed carefully, well protected and neat.

In a world where customer service can sometimes be lacking, it's incredibly refreshing to come across a business like this one. Their commitment to customer satisfaction is evident in every aspect of their operation, from their products to their service.

I have no hesitation in giving this company an easy five stars. They've earned my trust and loyalty through their exceptional products, swift shipping, and the genuine care they demonstrate for their customers. If you're looking for a reliable and customer-centric company to buy from, look no further!

"I use many model shops for different…"

I use many model shops for different items and this company is the ONLY ONE that is prompt and gives you great communication. Outstanding and shows the pride they have in there business.