"Great service and extremely helpful"

Placed an order a couple of nights ago as a new customer and made a mistake, so emailed on about order and a extremely helpful chap called John Sandells emailed back to me on opening and was extremely helpful and patient over a couple of emails sorted my problem out , good old fashioned service and for what was actually a very small order which I then received in 48 hrs ,so will definitely be using them again and I would highly recommend them and again thanks again Mr John Sandells if only all company's were run like this ....

"Excellent customer service, quick delivery, John is amazing!!"

Excellent customer service, John was amazing, I ordered the wrong size hose for my airbrush and John sent me an email to query whether the hose was intended for the airbrush I had just purchased and if I wanted to change it for right size. All items arrived safely today. I will definitely be shopping again in the near future. Many thanks.

"Superb customer service"

Had an issue with one of the drill bits on my DSPAIE Hand Drill, but John took care of everything. Excellent customer service which is why scalemodelshop.co.uk are my goto for all scale modelling supplies.

"Apologies to the shop"

Apologies to the shop; fully refunded - and wish to amend (and apologise) for earlier review - due to prompt and good service.

"Brilliant for Gundam Modellers"

I've ordered a tamiya kit as well as a lot of tools from here before. My last order was for a bunch of Dspiae products that I couldn't find anywhere, they came in a couple days with tracking, safely wrapped and protected in the box. They have a great selection at a great price and are reliable. Not much more you could want really.

"Excellent customer service"

Excellent customer service. Problem with a part I had received (manufacturer error, no the scale model shop). Emailed about it on a saturday not expecting a reply until monday but by sunday the matter had been resolved and the replacement part was here by the tuesday.

"Probably the best model shop in the UK"

Great shop, great range and amazing service, my go to shop for all my modeling needs. Had some time away from it lately due to work commitments, but I've got time now, so I'll be back regularly.

"My first purchase"

Bought a large model on xmas eve and amidst all xmas holidays etc etc i actually recieved item on 30th dec. Absolutely great service, thankyou. Will definately buy again if they get more large scale modrl car kits in.

"Excellent item as described"

Excellent item as described, well packed and fast delivery. I could not fault the service - thank you very much

"Items were never delivered"

Itesm were never delivered, despite what they may say regarding courier they did not deliver to safe place as have CCTV footage to prove that no one entered our drive from fedex on the day in question. The courier never called me back after a week of waiting in relation to my case so that says volumes. Owner was quite abrupt and confrontational in all honesty, so buyer beware and avoid IMO. Read the rest of the 1 star reviews on here (wish I had before I placed order and wasted £122) and decide if you want to take the risk if something goes wrong. Plenty more reputable model shops that deserve your business out there. Learnt my lesson this time.