"Horrendous customer service"

Horrendous customer service! As well they charge 500% more for their products at airports than online and refuse to aknowledge the difference!!

Would be great to get an actual e-mail adress that works instead of the one offered below.

"I was lucky enough to be helped by Stephanie"

I was lucky enough to be helped by Stephanie in your Customer Service Department
Everything I requested was taken care of immediately and in a professional ,helpful way
I will certainly continue to use Gratiae products because of the product itself and the fantastic service I received from Stephanie
Thank you very much
Barbara Guiffre

"Long time but good product."

Finaly after 3 month - I got, what I ordered. It's long time.
But the products are good. I like the product for my hands because it's good and the eye serum is also very good.

"Cannot get a hold of anyone to discuss…"

Update: Finally spoke with them. I’m not giving more than 3 stars because it still has taken months to have a proper conversation. Hopefully their customer service improves and I hope the product is actually worth all of the effort....

I missed a call from them...they gave me an ext to call, left a message, and still haven't heard back. I have been so clear in numerous calls and emails about what I need, so it would have been nice had they just answered my questions on my voicemail but I guess that is asking too much.

Cannot get a hold of anyone to discuss my $1000 product.....it’s been weeks. I feel like this is a scam. I would not recommend this company.

"Had a few issues with product and…"

Had a few issues with product and manager. But Stephanie from customer services really helped and rectified the situation. I am so grateful for all her help she was awesome and a great asset to the company hence my 4 stars!!!

"Good."

Bought for my wife, she really happy and love these products.

"Great customer service"

Great customer service, especially Virginia and her supervisor!!

Really like body scrub and butter. Want to try eye serum.

"I love these organic products"

I love these organic products. My personal favorite is the gratiae eye serum, my eyes never felt better.

"The best in skin care"

I bought 2 products on my last trip to the United States and they are simply fantastic. I found the products in the Woodbury Premium Outlet NY and the seller was simply fantastic as well as the products of that brand.

"Truly great products"

Truly great products! worth the the money and i see it as an investment to my skin so 2 thumbs up :)