"Is was very good but not any more"

Is was very good but not any more, given my to much problems.

"They are not reliable please stay away from their service "

I wouldn’t recommend UnityLink to anyone. My friend sent money through them, and they held the funds for over a week without reason, even after she submitted all requested documents. Their customer service is slow and unhelpful, and they refused to issue a quick refund. Avoid this service for your own good!

"UnityLink: Worst Money Transfer Experience – No Resolution After Endless Calls"

I sent money to Ghana via UnityLink on 19/03/2025. The amount was deducted from my account immediately, and the app showed the status as “processing.” After waiting for some time, I called them to find out why the money hadn’t reached the recipient. They informed me that they required additional verification and would send me an email.

Realising this could take a while—and since the money was for an emergency—I asked them to cancel the transaction and issue a refund. Since then, I’ve been chasing them, making countless calls, but nothing has been resolved. The service is terrible, and I wouldn’t recommend it to anyone. It’s the worst I’ve ever used—a truly bad experience. It’s been 8 working days now.

"Avoid UnityLink – Unacceptable Delays & Poor Customer Service "

I had a terrible experience with UnityLink. I sent money using their service, but they seized my funds for over six days, claiming they needed additional documents. I provided everything they requested, including my ID, bank statement, payslip, and authorization letter, yet they kept delaying with no proper updates.

Their customer service is extremely poor – all I received was an automated response saying my case was “escalated,” but no action was taken. I requested a refund, and even that has been delayed without any clear resolution.

If you value reliable and transparent money transfers, avoid UnityLink at all costs. I will be reporting them to the Financial Ombudsman Service (FOS) and FCA for their unprofessional handling of my funds.

Do yourself a favor and use a more trustworthy service.

"it is a scam"

it is a scam, the take your money and reinvest it in other things rather than send it to the person whom you are sending the money.

Average transfer time for mobile money is 30 days with lot of calls asking them what is happening

The are never sure of what has happened to your money, take always say that they would get back to you but no one does.

please do not use them

"The worst app of all time "

The worst app ever, please do not use them to send your money.

Send mobile money £10 which said it should be received in minutes, 12 days later the money had not been sent and it take 7 working days for them to refund your money.

Staff members are not sure of what is going on and they keep giving the wrong information.

Tried to speak to a manager but they are always in a meeting or on a phone to someone.

This might be a scam

"Worst transfer app don’t use "

Honestly worst app of all time. There’s a reason why their rates are low. Don’t believe the fake 5 star reviews, if you value your hard earned money don’t use this app. There are way better apps with better customer service and support. I wish I had read the reviews before I used it. I’m planning on reporting them to the financial conduct authorities. I don’t usually write bad reviews about a company but they have been so awful that I just can’t help myself. Avoid at all cost !!

"Reversed transaction took six months still haven't gotten my money "

Reversed transaction is almost 6 months now I still haven't gotten my money back. Three weeks ago they told me my money is ready to be refunded , but anytime I call they give flimsy excuses. The most terrible transfer company I have ever come across . I don't know who did this to Africa, especially Ghanaians very poor services always. Am deleting this app. Other companies just take one week to reverse transaction. I regret using unitylink.

"Refund Process"

Recently, the service has been very poor. A refund has taken over 2 weeks to be processed and no one responses when I send emails to the team. Very terrible

"Never again, Very frustrating Platform "

The second time, I have been frustrated for choosing to transfer money through unity link.
On 14/12/2023, there was a complete neglect on my part to deal with my bank for a mistake their own system carelessly made.
And i can't imagine i didn't advise myself for doing business with them.
And almost exactly one year, I have been greeted with another frustrating and embarrassing situation.
On 21/12/2024, I needed to make a transaction for my sons Xmas expenses in Ghana. This transaction was made to her mom, who is a regular receiver of money every month through this same unity link.
To my surprise, there was no status indication of the transaction after some hours.
Later in the day, an email was received, claiming the transaction had been blocked because there was an address mismatch on my bank card linked to my UnityLink account.
I said, "Wow, this card is linked to the account for more than 6 months. There hasn't been a single day you guys have reached out for me to either update or provide my current address." Surprisingly, the address they claim they have on their system, i have been inactive with it for almost 2yrs now.
So, how come out of the blue? You block an urgent transaction at a Christmas festive.
And the most worrying thing is that, upon realising, it is gonna be difficult dealing with their dishonest behaviour, I requested a refund on same day 21/12/2024.
Today is 2/01/2025, Only God knows when I am going to get my money back. I have called, emailed, live chat, etc....All that their customer care team sort to do is give inconsistent information and reasons.
And just today, I have been asked the question, "Do you still want a refund?" Seriously, to be honest with you guys, I have got better service somewhere and, I will put in good effort to discourage all the people I know to advise themselves else they risk loosing huge than what has been happening to me.
No wonder my main bank, HSBC, blocked your link from debiting.
Byee Byee to your network.
Thank you.