"First class service very helpful staff…"

First class service very helpful staff ,will recommend to all of our friends,

"I paid to have my documents posted and …"

I paid to have my documents posted and still not received and I’m going away sat useless

"Brilliant no fuss or bother"

Brilliant no fuss or bother

"My mother repatriated after injury from abroad."

Had my mother's travel ins. She was injured abroad. Insure & Away allocated a firm which looked after the claim professionally. They liaised with the hospital abroad, their agents sorted the payments, a nurse went from England to South Asian country, brought her back using Emirates in Business and First class via Dubai straight into A&E here by limousine from Gatwick, handed her to doctors, very polite gentleman. Hassle free repatriation-Start to finish. Using them again this month.

"Repeated requests to phone us back and …"

Repeated requests to phone us back and so far we have received nothing - including a receipt or policy!

"Good Customer Service When you get through"

A the Policy after taking out holiday insurance with Insureandaway, I was unable to download the Policy schedule.
It was almost impossible to speak to anyone and even after leaving a message no one got back to me.
After two days I eventually managed to speak to someone.
I found that I had been charged an amount which did not relate to any policy. However I knew the amount I had agreed, so the first policy was cancelled and a new one agreed.
The documents which were to be sent by email did not arrive that day..
I phoned Insure and Away the following day and after half an hour and 6 attempts I managed to get through. Apparently they were having problems with the server.
However the Advisor, Bev Travis used her own email to send the documents to me, and these came within a few minutes.
She was extremely obliging and polite and could not fault her response.
Well done to her.

"proffesional service"

The person at the end of the phone was polite and proffesional, answered all my question, job organized

"Website needed to be used more than once to get the basic result,"

Aspects of pre-existing conditions notification did not work.

"Good service."

Phoned them, asked a few questions got the answers, no problem

"fast online"

easy to do online, emailed straight away and policy to download or posted to your home.