"Poor customer experience - questionable integrity "

Replaced two sash windows which are fine but managed to touch up the windowsills and surrounds in the wrong colour. The paint was wet when I signed off the job so I didn’t realise the mistake.

They offered to repaint with me paying half the cost, despite this being their mistake, and are relying on my rooky error, of signing the job off before I was sure it was ok, to fight my dispute. This in spite of the paperwork disclosed during the dispute admitting a poor colour match.

I hope that their greed was worth it. I will be going elsewhere for my next project.

"Professional service "

Had all my windows replaced some years ago, Wandsworth Sash Windows were great to deal with and the windows have been perfect. I’ve a problem with one now that needs repairing - out of warranty - and they’ve offered to do it free of charge which is fabulous. Highly recommend

"Repair our of guarantee"

Repair our of guarantee.

I had a double glazed window installed about 9 years ago, and recently it has started to stick and become impossible to open. In spite of the fact that their guarantee has expired, WSW have offered to fix it free of charge, which I think is very good of them.

"Communication with Matthew was very…"

Communication with Matthew was very quick and easy. His team were also very professional and friendly. I would recommend the company to others.

"Very happy with my new sash windows"

Very happy with my new sash windows - they look great..!
Well explained process with good communications all the way through.
The team are very friendly and communicative and respond to any questions /concerns quickly and effectively.

"Replacement of Front Porch"

We need to replace the front porch, including the door, and contacted Parsons Joinery (part of Wandsworth Sash Windows {WSW}) to undertake the work. We wanted the door to include stained glass in keeping withe 1930s style - WSW put us in touch with Cheam Leaded Lights, who did a wonderful job in creating the design we'd asked for. Although the work was delayed a little the quality of the final installation is excellent. Arthur and Leo did a very professional job fitting the porch and always let us know how the work was progressing. It was a pleasure to have them in the house. I wouldn't hesitate to use WSWs again, the quality of the work is outstanding.

"Excellent"

Thanks to the reviews on Trustpilot I chose WSW. I happy with my new windows and the service I received. From day one communication was perfect. The salesman, surveyor gave me confidence I was dealing with an A1 company. I wanted a different colour paint on the inside of the windows than the outside. This was not a problem and I didn't seem to pay any extra. At all times I new exactly what was going on by emails and the odd telephone call.

The lead time was 20 weeks after paying 50% deposit. This gave me the opportunity to save up for the rest.
On the day of installation, protective sheeting was first placed over surfaces.
The workmen removed the shutters attached to the window before installation. Then carried out the task of replacing the sash windows which is a messy job. The workmen did very well confining the dust to the work area. The work took two days to complete, as they make good the internal and external walls. Plastering painting and refitting the shutters.
I can say through experience, this company has the skill and expertise to fit sash windows up to a high standard. I would highly recommend them but so would many of my neighbors as they too had their windows fitted by this company.
Well done lads.

"Excellent craftsmanship"

We have gradually had all the windows changed in our Edwardian house replacing inherited plastic windows to proper wooden sashes, as they would have been originally. Wandsworth Sash have been brilliant, always professional, excellent craftsmanship and a beautiful end result.

"Bespoke sash to meet strict Conservation Area regulations"

We enjoyed an extremely positive experience with Wandsworth Sash Windows. Our new windows fitted throughout our home had to comply with very specific Conservation Area requirements. The new, double glazed windows had to match the original 100+ year old single glazed units as closely as possible. Wandsworth Sash Windows were able to accommodate this in ways other companies didn't entertain, including obtaining specific tools and machinery to copy exactly the original timber bars and bead and sourcing glass which maintained the original style with its "blemishes and imperfections". Charlie was particularly helpful and had a continued interest in our project throughout, given it's unique demands.

The windows were installed more than a year ago and the follow up service since has also been excellent.

We would not hesitate to recommend them to others, particularly if there are specific, individual requirements.

"Happy"

The quoting experience was fantastic. I was given helpful, honest advice about the different options available and I was emailed my quote very shortly afterwards. I did not feel pressured into making a decision. I decided to procced with 3 windows, keeping the surrounds but changing the sashes only. The waiting time was very long but it was communicated from the outset. I am really pleased with the difference the work has made, it all feels fresh and much warmer.