"Refund cost."

Folk Interiors stock a gorgeous range of homeware, but I likely wouldn’t shop with them again due to having to pay for a return on unused items.

The bowls I bought were sent back in the exact same condition, and given that most companies offer free returns, I’d be more inclined to shop elsewhere in future.

"Avoid!"

Placed an order on the 28th of December and when I hadn’t received any updates by the 5th of January, I emailed them. Three days later and still without any contact from them, I called the online customer service line during working hours. No response again so I left a message with all my details. Still no answer. Today, on the 10th of January they sent me a half-apologetic email saying that my item is out of stock. Avoid!

"Good experience"

First time ordering through this company - very smooth experience. Website easy to navigate and place my order. Delivery was prompt and item was carefully packaged. Will order from them again.

"Quality issues with product"

I purchased a lovely-looking and unusual butter dish from this company just last month. Initially I loved the item, and gave it a fabulous review - after being sent a number of persistent emails by the company to rate this item. Unfortunately, one month on, I am really disappointed with the product. It is not durable enough for daily use, and very easily scraped. The paintwork is coming off. I will not purchase anything again from this company on that basis and would not recommend them.

"Great experience"

Submitted an order on a Friday night and realised I'd chosen the wrong item, emailed 3 times and also left a voicemail. Thankfully I wasn't blocked for spamming and my order was updated and dispatched quickly. Have since made two more orders and both arrived promptly.

"Beautiful packaged, arrived fast and great!"

Made an order with arrive very fast. It was so beautifully wrapped! I didn’t want to open it. Arrived in perfect condition and the home made touches and notes made it a very special order. I will definitely be buying again from this website purely from the thought and effort that goes into their packages. Great website with lots of gorgeous items, especially wooden toys.

"Beautiful products"

Beautiful products, exquisitely packaged and sent very promptly. Excellent communication with the company owner. I highly recommend.

"A happy ending."

There were some issues with my order. They were due to a third party delivery company, and completely outside the control of Folk Interiors.

It’s a fact of life that sometimes things won’t always go smoothly, but the way Folk Interiors responded when they did not, means I would have no hesitation in recommending them to others.

Katy was gracious, proactive, engaged (and perhaps most reassuringly, responsive throughout) in resolving these issues satisfactorily.

The furniture we ordered was beautiful and well priced.

"My goods came within days of ordering…"

My goods came within days of ordering and arrived in perfect condition. Will not hesitate to use them again :)

"Disappointing"

I ordered some Liewood items for my son which when they arrived, looked incredibly different from those on the website. I returned my order in late November and am still waiting for a response from their customer service about when I can expect a refund. All of my emails have so far gone unanswered.