"Friendly, competent & helpful"

Friendly, competent & helpful as always.

"Very efficient servicing of air sourced heat pump"

We have used New Heat Solutions for a couple of years now to service an air sourced heat pump. Overall a very good experience with knowledgable staff, competitive pricing and efficient admin.

"Great service from Matt and the New…"

Great service from Matt and the New Heat Solutions team.
Timely, efficient and professional.

"Matt is super helpful and knowledgeable."

Matt is super helpful and knowledgeable.

"Our replacement ASHP a Mitsubishi Ecodan installation."

Our replacement ASHP a Mitsubishi Ecodan 8.5 Kw m/c was installed and working within 3 working days. In addition our old gas boiler was removed and 3 radiators fitted to improve the heating.
At all times the engineers were polite and answered all our questions despite having to go from the outside to the loft multiple times.
Now that the system is bedding in the site is so much neater than the previous company left it 5 years ago.
The radiators are now producing far more heat than previously and we are astounded at how quiet the m/c is even when going at top speed, and the amount of wind it produces with the fan is astonishing.
The whole process from first contact to signing off was how things should be done. No hard sell, and the office staff are friendly and able to answer
all of our queries.
We thoroughly recommend both the Mitsubishi ASHP and New Heat Solutions.

"Great service."

Great communication throughout. Very professional service, explained everything clearly. Sorted out a problem we had been having and recommended settings to get the most efficiency out of the system. Would 100% use again.

"Annual service of AHSP"

I had the first service of my A S H P yesterday. The engineer was experienced and had been involved with part of the installation a year ago. He worked methodically both inside and outside and completed the online survey on a tablet. We discussed how I had found the heat pump.He helped me by altering the valves on the radiators now that it is colder ( I cant see the figures on the valves) I was able to make notes as we went round the house.

"Informative Vist"

Prompt informative visit that included ideas to improve energy system integration.

"I've used New Heat 3 times now..."

I've used New Heat 3 times now and will never look else where. From top to bottom they are a fantastic company.

"New Heat is the right solution for the…"

New Heat is the right solution for the heat pump
I contracted them in 2022 to install a heat pump. They were not the cheapest but based on technical questions the only company giving me all the explanations I needed to make up my mind. Their service price is very competitive and their people are very helpful and understanding.