"Great stafff and very helpful"

Great stafff and very helpful.
Helen

"Class of it's own"

I had the pleasure of shopping at the Southland store a few weeks ago and would most definitely recommend the store to family and friends looking for beautiful jewellery in a class of it's own. The atmosphere was was very intimated and relaxed unlike most other stores looking only to meet targets. The friendly sales assistant that helped us, Davina, was genuinely interested in our needs and helped us most graciously with our entire purchase.

"Pleasurable Shopping Experience"

Excellent friendly staff, beautiful premises and amazing jewellery

"Thank you Marcelle for the awesome job …"

Thank you Marcelle for the awesome job of sourcing my gorgeous earrings!
Amazing customer service!!

"Great service"

Great service, efficient and patient

"A True Gem"

Through a sea of jewelers, Trewarne outshines many. Finding an engagement ring can be a dauntimg task, cuts, clarity and design options are endless.

The staff at Trewarne were informative and attentive, but most importantly they were patient. They showed various designs and styles, painstakingly so, untill i found wjat I wanted at a price to suit.

An great retailer, i recommend anyone to investigate!

"customer experience"

Excellent customer service and follow up - well done

"Professionalism"

Excellent knowledge of their product

"Left my locket braclet to be fixed"

Poor at first and then better
I had a call to advise my braclet was ready for collection. Went to the store and the chain wasn't fixed. Therefore had to wait another week.
I had a call after waiting more than 2 weeks to get my braclet back.
The young male staff member had problems finding my repair had to seek help from older female staff member.
I had reservations when collecting my braclet and the way in which it had been fixed was different to how it had been before. I walked away and thought about whether to have it redone or accept the repair.. I did come back to the store on the same day and took my repaired braclet home.
In my opinion The female staff member was good the young male staff member was not so good in looking after a customer and accepting payments.
Perhaps staff need to terrines how repairs are managed and how to accept payments.

"1920's Diamond Ring"

Love my ring and very happy with the service.