"Horrible service back to the airport"

Horrible service back to the airport , driver was a no show, after admitted to be at the wrong hotel , to hold for him for 5 mins turned out to be a NO SHOW,
Had to ask for taxi to get me to the airport as I was running late to the airport, never received the service as private yet was charged full price for this poor service.
If you have another choice please do so , AMSTAR is not reliable.

"Horrible experience with these people"

Horrible experience with these people. I had booked trips with some people at our resort and we were completely blindsided the whole time. My first trip booked with them was horrible. The transportation fee was $30 and should’ve been included for this trip. When we got there we were charged by the taxi driver $20 because he was never paid. We had no organization of transportation back as we thought we would have.
We had to walk back all the way home as we didn't have extra cash besides the $20 and tip for the travel guide. Additionally, we were given the wrong time for the excursion and we were about to not be taken in. We were also told this activity would be three hours long however it was only one hour long. I was completely shocked by the whole experience and tried to cancel my other trips and they gave me the hardest time about it. I thought I could rely on them but they’ve truly only ruined my trip. They lied and scammed to our faces countless times I would not trust them.

"Scamners"

I will give them less than one. But that's not an option period we were at the hotel at 9 o'clock as required. And although they say someone showed up, nobody did period they refused to give us a reimbursement. And so we ended up paying extra money to make it to the airport. If you're gonna use this company. Just be aware they are scam artists.

"SCAMMERS"

They're SCAMMERS! BE AWARE AND DO NOT LET THEM STEAL YOUR MONEY!

My husband and I made a round-trip private van transfer reservation (between hotel and airport) with Amstar Transfer before we came to Cancun for our vacation. When we arrived at the airport, they made us wait for more than 30 minutes despite our scheduled pick-up time and the private van was just a random taxi. Even worse, for the second transfer (from hotel back to airport), they COMPLETELY MESSED UP THE PICK-UP TIME and came early in the morning even though our requested pick-up time was supposed to be in the evening. They refused to pick us at the time we've already requested when we made the reservation; then they LIED to us by saying it will take 2 hours due to roadwork to get to the airport and the only way they can accommodate us would be through a bus even though we paid for private transfer at a later time. They CHARGED US FOR SERVICE THEY DID NOT PROVIDE. Ultimately, we had to call a taxi and it was way more convenient and took less than 30 minutes to get to the airport, not 2 hours and regular taxi was available whenever we needed, NOT LIKE AMSTAR. Avoid Amstar! They're unprofessional and don't care about passengers. There are much better options out there.

"Amstar-Scammers"

Do not use Amstar for anything. Absolute scammers. We paid in advance for our transfer from/ to the airport. Our representative Natanael Fernandez( Amstar) did not show up and never scheduled transfer back to the airport from the hotel. We are paid additional for taxi to give us a ride. Previous day he confirmed 1 pm pick up, but no show. Absolutely unprofessional and bad experience. Be aware. Thank you

"The worst"

The worst. Don't call them

"Worst customer service"

Worst customer service . They will take your money and won’t even flinch. They will tell you that I’m going to Indy when you take it to the hotel hotel people will walk away say it’s not us and we cannot do anything so nobody’s here we accountable for the money you spent with them.

"Don’t waste your money"

Broke my foot on my trip, booked AmStar through Apple vacations, called to get a refund.. denied.. they speak very little English and will not do a refund period.. service was Terrible..

"Not to be trusted"

We stayed at the Riu palace peninsula, we booked three excursions with your service representative Axle the first Excursion we went to Tulum, or so we thought. we raced through every step barely spending a half an hour at each place. we spent all day driving. we spent more time in the van than we did at any excursions. they switch vans on us three times during the Excursion as well cramming all of us in a much smaller van. we brought our concerns back to Axel and told him that we did not want to spend all day driving he suggested other excursions to which we agreed. we chose the dolphin excursion, their driver was a half an hour late which resulted in not only getting complaints from the employees at the aquarium. " telling us you should have been across the Bridge 15 minutes ago"- to which they were incredibly aggravated that they had to go through all the directions once again. we also missed half of the Excursion not being able to go through the aquarium or see any of the activities on the site. we again brought these concerns to axel and all he had was an apology. our next Excursion was an ATV, we were told to drive would only be 40 minutes considering once again we told Axel we did not want to be driving all day. an hour and a half later with no traffic whatsoever, we know what traffic is we're from Chicago, we finally arrived. the excursions themselves were great, but the information that is given by your representatives caused a complete disarray in our schedule for the day we rely on you being in your country to give us proper information so that we can plan our trips properly. that information was not given and when concerns were brought up it was pretty much meant by well I'm sorry. we have spent almost 1500 with you on three excursions and this is the service that we get. we constantly use your company every time that we travel because we trust you, that is to say we used to. this is absolutely absurd that we are treated this way. just because we are on vacation doesn't by any means mean that we are rich we saved for 4 years to be able to do this. this is incredibly unacceptable and I can't believe that you would treat people this way, I feel completely discriminated against for being foreigners and like you guys could absolutely care less. when all these concerns were brought up to excel all he said was he had a gift to offer us I don't want to get you wasted my time you wasted my money I was lied to was somebody that I thought and that I was told that I could trust. this needs to be fixed.

"They sell tours and then cancel the tour."

They sold me a tour, and then cancelled it because not enough people bought the tour at the resort. Why sell a product if you can't deliver. Amstar did the same thing in Cancun last year.