Acutrack, Inc.

Business Services
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139 reviews
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Customer Reviews about

Acutrack, Inc.

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Daria Gribanova

5.00/5.00

"Reliable Book Printing and Fulfillment Service"

We have had the pleasure of working with Acutrack, and I want to say that their attention to our needs and focus on details have left us highly satisfied.

Acutrack's expertise and meticulous approach shine through in the high-quality services they provide. They have a deep understanding of the printing and fulfillment process, ensuring our books are consistently produced to perfection.

Communication has been exceptional, with prompt responses to inquiries and concerns. They truly prioritize understanding our requirements, making the entire experience smooth and hassle-free.

While we did encounter occasional minor payment issues, we believe they can enhance their payment processing system for seamless transactions.

We highly recommend Acutrack for their dedicated approach, personalized service, and commitment to delivering outstanding book printing and fulfillment services.

26/06/2023

Lorie Hammerstrom

5.00/5.00

"Mrunmayee is always there and answers…"

Mrunmayee is always there and answers all of my questions and escalates anything I am concerned about. She has been my touch point.

16/06/2023

ROBERT BELLIZZI

5.00/5.00

"our relationship with acutrack has been…"

our relationship with acutrack has been very professional. They do great work. The Brochure Visiting your Doctor arrived today. Looks great.
Thanks for the efforts you made to help us.
Monica Bellizzi, Acting Director, The Corneal Dystrophy Foundation

11/06/2023

Deborah Glenn

5.00/5.00

"My Dream Became A Beautiful Reality"

As I was looking for a company to print my full-colored children's picture book, I discovered there were not that many options out there if the quality of print is important. High-quality materials and color were extremely important to me and Acutrack delivered beyond my expectations. My book is beautiful! It was also amazing to find not only a high-quality printer but one that could warehouse my books and be my distributor as well. Their system is very well laid out and organized and is tied to my website's shopping cart. This makes it so easy for me! I can check on inventory at any time by logging into my portal.
The customer service from everyone I met and worked with at Acutrack was exemplary. I many times had challenges with the technology side of things, but the people at Acutrack were very patient, responsive, and answered all my questions and many times walked me through the process.
I will be continuing with Acutrack as I publish more books. I am just getting started and I am so grateful I have Acutrack to manage the printing and distribution of my books. I would highly recommend Acturack.

25/04/2023

DanielZ

2.00/5.00

"Acutrack - (Was) The Ultimate Partner for Book Printing and Fulfillment!"

As a publishing company, we know how crucial it is to work with a partner who can deliver exceptional quality and service. That's why we are thrilled to have found Acutrack, who has quickly become our go-to partner for book printing and fulfillment.

From the moment we started working with Acutrack, we were impressed by their level of customer service. Their team is responsive, friendly, and always willing to go the extra mile to ensure our satisfaction. They take the time to understand our unique needs and requirements and provide us with tailored solutions that meet our exact specifications.

The quality of their printing is nothing short of exceptional. The colors are vibrant, the text is clear and crisp, and the binding is strong and sturdy. They use only the best materials and equipment to ensure that every book they produce meets our high standards. We have received countless compliments from our clients on the quality of the books, and we are proud to have our name associated with such high-quality products.

But it's not just their printing quality that sets them apart. Their fulfillment services are equally impressive. They are incredibly efficient and always meet our deadlines, and their attention to detail ensures that every order is fulfilled correctly and on time, every time. They provide us with regular updates on our orders, which gives us peace of mind knowing that our books are in good hands.

What's more, Acutrack is always looking for ways to improve their services and offer new and innovative solutions to their clients. They are proactive in identifying potential issues and providing us with suggestions on how to overcome them. They truly care about our success and are always willing to work with us to achieve our goals.

Overall, we cannot recommend Acutrack highly enough. They are the ultimate partner for book printing and fulfillment, and we are proud to have them as part of our team. Thank you, Acutrack, for your exceptional quality, outstanding service, and unwavering commitment to our success!

- Update 6/28/2023 -

Acutrack, uprooted us and ended their service with our business. No reason given just end of service. While they may be a great option this type of practice is wrong and bad practice. You cannot just uproot a partner without a fair warning that you plan to end service. We will leave 2 stars instead of 1 star as the service was great while it lasted.

19/04/2023

Traveling Reader

5.00/5.00

"Acutrack's printing quality is superb"

Acutrack printing quality is superb. I was able to get a beautifully produced coffee table book with perfectly matched vibrant colors.
Their customer service is just as great, which is an absolute plus these days. Their response time is great and they've answered all of my questions to my satisfaction.

10/04/2023

Amy Kelly

5.00/5.00

"Great Printing Experience"

The Acutrack team has been very attentive and responsive throughout the time we've worked with them. They've helped us every step of the way and truly gone above and beyond to assist us in become oriented to the world of book printing and publishing.

07/04/2023

Jeffrey

5.00/5.00

"The Ideal Way to Take Control Over the Quality of Your Books"

I have migrated the printing of several of my main titles to Acutrack and it has been a great decision.

Acutrack has provided me with a high quality book that my customers love. The price to print has improved my bottom line.

Most important, the personal and patient service I have been provided has been great. Every question is promptly answered and they are patient with my many ideas.

Acutrack also provides fulfillment and shipping of my books. Their packing and timelines have been right as promised.

07/04/2023

Margaret Forest

5.00/5.00

"Highly recommend!"

Acutrack has been a great partner to us. From the initial call, I felt confident that they could handle our book production and fulfillment. I had a very specific vision for our project with features that most other printers could not handle or would not do without significant additional cost. Our journals turned out beautifully and were exactly what we envisioned. They also went above and beyond, providing us extra printed samples and proofs of our add-ons like a belly band and sticker sheet. Our account manager, Noren, is always very communicative, responsive to any requests, and a pleasure to work with. I highly recommend Acutrack for any custom book production.

30/03/2023

Ronald B. Colby

5.00/5.00

"Review"

These guys did a great job printing my new book. They also have amazing customer service etiquette and seem to be available 24/7.

Highly Recommend

28/03/2023
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