Acutrack, Inc.
Natasha Espiedra
"Great customer service"
Great customer service. Printing is top notch . Highly recommend !
Aaron Frank
"Easy and responsive"
Team was very responsive and easy to work with!
Brian Winkel
"The joy of working with Acutrack - publishing and fulfillment"
For over a year and a half we have been dealing with one lead contact person, Noren Das, for all issues in Acutrack and that really helps engender confidence and consistency. Noren answers all our questions, looks into issues, summarizes things nicely, offers marketing suggestions, is patient, and teaches us in all things related to printing and fulfilling purchases of our textbook.
We at SIMIODE are a non-profit organization selling a textbook using the approach our Community of Practice espouses to teach the pivotal STEM course in differential equations through modeling and real-world application. Currently our sales numbers are small, but growing. We offer BOTH a fine and handsome paperback version of our 560+ page paperback as well as an immediately deliverable pdf version of the same text. We have had several schools adopt the text and they are quite happy.
While we at SIMIODE are academics and not business folks we have found Noren and others on the Acutrack team to be very helpful to our business questions, indeed, even exceptional teachers in their own right as they show us the ways of commerce.
We highly recommend Acutrack as a publisher and fulfillment service for printing and distribution needs you might have.
Brian Winkel, Director SIMIODE
Shalon
"Acutrack has been awesome"
Acutrack has been awesome. They've taken all of the time and stress out of our fulfillment process. They've been a partner that I know I can count on.
The Tamra V
"Good quality product & room for improvement on the back end"
Acutrack produces a high quality product at a great price. It's the reason I signed on with them...price. My clients are raving about the high quality of the book.
The concerns I've worked through include the long onboarding process which was extremely clunky. They knew they needed to map shipping, but for someone new to this industry, I didn't know everything that would need to be mapped. A "mapping error" cost me hundreds of dollars and separately a "mapping issue" nearly cost me my Amazon Seller account. Working the kinks out took a long time.
Their lead time is long. Their "fees" are a little higher than other estimates, too.
Now that everything is up and running smoothly the process is seamless. Orders arrive, they fulfill and bill me monthly. I pay the bill. We start over. It's all good.
Will I use them again? Maybe. I'm thinking that now I know their process things would be much smoother and easy to work out. The end product is terrific.
SwirlyCurly
"Acutrack 5 Stars!"
Acutrack is such a great company! Our account manager is really responsive and helps to resolve issues fairly quickly.
They also fulfill items quickly!
Willem
"Amazing company!"
We have been working with Acutrack for several years now and we are extremely satisfied with their services. Easy contact, competitive rates and a personal relationship. Highly recommended to any other company when you want to outsource the fulfillment process from A-Z.
Isabella Imani
"Cannot say enough great things"
Cannot say enough great things! The whole team from start to finish were SO kind and helpful and responsive. No question was too small and the diligence of their entire process made me feel safe. Mohammad went above and beyond during the set up process. I felt like I had a partner in him and his team.
Karen Teo
"Excellent Service as always"
Joseph always took care of our needs and questions no matter how big or small.
Joe Bernard
"True Professionals Who Care"
As a combat veteran and former U.S. Army Special Forces (Green Beret) officer, I have had the opportunity to work with many true professionals and I can say with confidence that Acutrack is as professional as any organization, company or unit I have ever worked with. They have been absolutely critical in helping me achieve success with my small business. They offer outstanding work, very fair pricing and unmatched customer service. Whenever I have had a problem they have jumped to take care of it. Most of all, I truly feel that they care about me, my team and my company's success. I know I can always count on them and highly recommend their services.
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