"Very efficient & helpful"

Very efficient & helpful

"Faultless Payroll Company"

I would highly recommend using ICS Accounting for their payroll services. Their rates are very competitive, their representatives are friendly and helpful by both phone and email, and their onboarding process for new clients is clear. I experienced no issues while recently being paid through them, and will therefore gladly use their services again in the future.

"WORST UMBRELLA COMPANY I HAVE EVER USED!"

I switched to this company as I had to select an umbrella company from a designated list. From day 1, I had nothing but issues and poor service. Despite numerous requests they have not issued P60's nor my P45. To top it off, it has come to light their tax calculations were incorrect for the entire year. I now owe HMRC 1000's. Their solution, I pay their accountant to work out their mistake so they can tell me how much I actually owe.

"Recommended! "

ICS umbrella paid me through 16 months of a contract with Tesco and never had any issue whatsoever. Recommended without reservation, superb service.

"So helpful"

So helpful. Really polite, concise and a joy to speak with.

"Excellent customer service with a personal touch "

I’ve recently joined ICS umbrella and my experience so far has been extremely positive.
Throughout the onboarding process I had regular contact from a member of the team who was really helpful. And whenever I’ve had a query, this has been resolved quickly.
Following my first pay / payslip, I had a phone call by Lisa to ask if I had any questions, if everything was OK and if my new contract was going well. It was a surprising, personal and lovely touch. I wouldn’t hesitate in recommending ICS umbrella.

"great umbrella company"

respond to all my queries very quickly

"Great customer support and more"

I originally called to address a concern I had about the payment of my weekly wages. A very helpful member of staff checked my details and confirmed when my wages were due to be paid. My query had been resolved. A week later I received a follow up call, to see how I was doing, and check if I needed any further support. I did not expect a follow up, and thought it showed brilliant customer care. The follow up call makes me feel that ICS value their customers.

"Never again would I use ICS again - avoid at all costs!"

Having been a contractor through ICS, I would never use them again. They made a big enormous clerical error on their side when I got paid on a weekly basis that it took them 6 weeks to realise the mistake they made. It ended up me being in financial hardship than before after this as I had to start paying back the monies due to their clerical error.

At times they did not pay me weekly and had to chase up when the monies would go into my account. It not something you would need to endure as a contractor.

"Amazing experience always keeping tabs…"

Amazing experience always keeping tabs to make sure everything is running smoothly ⭐️⭐️⭐️⭐️⭐️