"Love the customer service here"

I love the customer service here. I was having a hard time deciding which faucet to buy, and customer support was very helpful. After I described what I wanted, she directed me to multiple product pages, and once I made a few choices, she also gave me a 10% off coupon that I would receive. I can't imagine getting this kind of service anywhere else. Thank you very much! !

"It exceeded our expectations"

The bathroom shower system is exactly what we wanted. It exceeded our expectations. Now we are looking for another shower for our upstairs bathroom and Sweethome has so many amazing taps that we are having a hard time making a choice.

"I was very pleased with the way the…"

I was very pleased with the way the customer service agent handled the problem I reported. I had a warranty on my product, but after 6-7 months of use, the product developed a problem. We contacted customer service according to the website contact information, the product has a one year warranty on the spool and a 5 year warranty on the rest, the customer service representative and I explored several options and the customer service agent paid me back for the full cost of the product and the warranty. While I may not have been happy with the quality of the product, they did their best to resolve the issue and they were very friendly. The product is actually still very good and I would still buy from them again.

"Not only does this store have a great…"

Not only does this store have a great variety of products at great prices, but they were very helpful in teaching me the proper installation of my faucet and shower system. Fast shipping and friendly customer service.

"in 2022 in October we purchased from…"

in 2022 in October we purchased from this company, waterfalls shower. It's a horrible service. This guy was argue with me , he does not speak English he only communicate with you through Google translate. We requested label to return. He never sent it us.. Additional to that that shower was sent with the already rusted cartridges and it's flooded our house. We have four reports from plumbers, restoration company, and remediation company, did the cartridges were rusted? It's a brain your shower unit with a plastic rusted metal inside the cartridges..

Requested the money for return he never returned, I file dispute with Chase. Chase made us liable for shower, Lately chase does not investigate anything, it's became a third country dispute department, with a horrible service. We were with chase for 25 years and after dispute and lawsuit they closed all our business and checking accounts..
It's took us 12 months to get money back, through the court. Court had a judgment against Chase.. 12 months later, my company, sales department purchase without my knowledge that shower again. When I saw this company came from, I requested the label to send the item back with not even opening.

The same guy sent the letter that the money will be refunded within two days. Six days later, no money. Six days later, he responded that last year he remember me, that we had a huge issue with my order and he started interrogate why we purchased again?.

I explain to him that the company purchased without my knowledge, and I am returning without opening. Six days later, he refund less money $250. He stated that he's punished me that he had a trouble last year. Please do not buy products from him. He's cartridges in the unit made from plastic. It's gonna floated the house right away.. We installed and we finished remodeled. A week later house was flooded $26,000 was demolished, I will start it from the scratch again. Additional we have to remediate the house we have to take test for asbestos, and that guy is revenging? because we purchased last year shower and because of the last year he had a problem with us now he refunded less money and trying to revenge!. This is Chinese people are scammers they have junk product!! If you wanna have a flood at your house , you can go ahead and order the beautiful product!!
The overall we have to pay $185 return label and $250 he did not refund it to us because he revenge it to us from the last year. He is a scammer..

"Received the product very quickly"

Received the product very quickly, looks beautiful, haven't installed it yet, hopefully I won't be disappointed once it's installed.

"Excellent service"

The staff is familiar with the faucet codes and specifications. It's nice to deal with people!

"I had a great experience with Sweethome"

I had a great experience with Sweethome. I submitted an incorrect order that needed to be corrected. Upon contacting the company, they not only corrected my mistake, but also corrected and shipped my order immediately. They handled the whole thing very courteously and professionally.Evan was especially helpful and kind. I highly recommend this company. I will definitely continue to work with them!

"This is a very good site"

This is a very good site and I would recommend it to my friends. I have ordered and purchased several times so far and they have not disappointed.

"Outstanding company"

Sometimes their prices are higher than other places, but their customer service is outstanding and the quality of their products is excellent. I have been purchasing products from them since many years and I recently remodeled my bathroom and purchased most of my items from here. Sometimes I've had a problem with some of my items - accessories were missing and couldn't be found. They replaced all the items promptly and even gave me a discount. Every communication with them has been easy and pleasant.