"Fast shipping"

Fast shipping, package arrived a day early, product works great!

"Quick service and a beautiful product"

Quick service and a beautiful product. Received the product and love it. I would recommend the site and the product.

"Everything went well"

Everything went well. It came in a timely manner. One product arrived a couple days late, but customer service was great and we worked it out. Highly recommend their service. Also, everything arrived undamaged. That is always commendable.

"Order placed beginning of august here…"

Order placed beginning of august here we are in September and I have yet to even hear from anyone on this matter. DO NOT USE THIS COMPANY IF YOU ARE A BUSINESS! Bunk tracking number tje post office has no record of and yet it’s been waiting to be picked up for 17 days. I’m disgusted with this site. Complete waste of money. Awaiting shipment for almost 3 weeks. Gross

"This is the easiest process and the best service."

I ordered 6 shower systems and had them delivered to my door on time. When I opened the box, one of the hand-held showers fell on the floor with some minor damage, I immediately called customer service and they immediately sent me a replacement hand-held shower. I got my replacement shower in a few days. This is the easiest process and the best service.

"Deplorable customer service - No replacement for defect faucet"

Worst customer service ever experienced. After purchasing 4 faucets for a New Custom Home for one of our clients. The light on one LED faucet does not work. We emailed a photo to prove it per the vendors request. No response and no replacement. Another email sent. No reply. When we were finally able to reach a live person. They said “Oh, let me check warehouse, yes received email, will email you.
Absolutely no response.
After many try’s we finally reached the customer service person again. Same run around. Oh, let me check warehouse, yes received email, will email you. After asking to speak with a manger to resolve the ongoing issue and requesting a reply be emailed while we’re in the phone to confirm we receive it. The customer service person kept repeating. I email you, and kept repeating my email. They hung up on us.
3 weeks into dealing with this. Our client is not satisfied with the defective faucet. We have received No emailed reply, No replacement parts and No service what so ever.
From this deplorable customer service experience. We do not recommend this company to anyone. And will not be ordering from them in the future.

"pleased with their customer service"

I had a problem with my order and the customer person helped me resolve the issue and I was very pleased with the way the customer service person handled the situation

"Took a while to get but very happy with…"

Took a while to get but very happy with the product

"This place refuses to Return Items"

This place refuses to respond if you want to return an item. Their return policy says that one must request a return authorization. However, no one replys and if you return an item without the authorization they keep the item and your money - stay away from the joke Chinese website - DO NOT BUY FROM THIS JOKE OUTFIT.

"Very satisfied with this purchase"

Very satisfied with this purchase. The goods arrived in time. It was a new build, and it came on time. Easy to install, looks great and works very well. I'll buy another one if I need to.