"Shocking"

Only found out they had gone bust as I thought I’d order some cake samples to try. Luckily was 6 months before my wedding so I’ve managed to make other arrangements as I’d had a cake and photographer through them. Managed to get my money back through my bank but that was a faff. I even got an email from Frilys 12 weeks before asking me to pay the rest! Must be automated as none of the links work anymore. Shambles.

"Got an email 6 days before my wedding…"

Got an email 6 days before my wedding to say they were basically bust!! I had spoken to them the week before and reassured me all was fine. I got my money back via the bank, had to send evidence of payments and the email that they had sent me. They also kindly sent me 90%of their other brides email address too! Luckily another company stepped in amd my gran helped me cover the cost.

"In absolute tears!"

In absolute tears!
I had everything booked through these, all my wedding decor, photographer and cake! for it all to come crashing down! I booked these way back almost 2 years ago and payed everything off a year later and though the rest is in there hands (i only booked so in advance as we haven't got the best of income so needed the time to pay off) I recently just had a baby that required a few operations so for a bit my wedding wasn't at the front of my mind it wasn't till today i thought i get married in 2 months time and was sure i was meant to hear from this company 3 months prior to finalize plans to then find no website came on to here to read that they went bust without contacting there customers! so now im left with nothing and yet i still get married in 2 months time... im feeling so defeated right now!

"Cake was really overpriced but I…"

Cake was really overpriced but I thought ok the quality for my wedding will be worth it. Paid £500 for a small and slanted cake that looked nothing like what I requested.

"We were meant to get our cake through…"

We were meant to get our cake through them. Paid in full 18 months in advance. They didn’t tell us they went bust we found out by chance but it was too late to get another supplier so a family member is making our wedding cake. So shoddy

"Claim back through your bank"

Only given 1 star because you can’t give a zero. Ordered my cake and centrepieces through these guys. They even added table
Runners to my order days before going into insolvency. No communication to advise this had happened except from a auto response on their fb messenger chat. Luckily I only paid deposits unlike some others who
Paid everything and had their day arrive with a no show. For those out of pocket I claimed my deposit back through my bank. I had
To provide sufficient evidence of payments that were made and all correspondence along with screen shots of their auto response. I hope this helps a few others get their money back

"Have just seen that they have…"

Have just seen that they have permanently closed! I paid a deposit for photographs to be taken at my wedding in June and thought it was weird I had not heard anything. So not only have I lost my deposit I now need to get and pay gor a new photographer.

"Unbelievable"

Unbelievable,
Does anyone know how to get back our money?

"Wedding postponed"

£600 down, had to book another company and pay out from photography table decorations the lot. No email or anything until I checked my Facebook messenger and account was closed to then be told won’t get any money back. Not good at all

"Caused me so much grief"

Caused me so much grief. Nearly £1800 out of pocket 7 wks before our wedding in Nov 21. I'm still disgusted that we never had any communication to let us know. I found out by a page on fb seen by my friend to say they had gone bust, tried to log into my account and found she was right.... absolutely disgusting but to find that they had change the business into the photographers name b4 it went bust and opened another business in Ashby was a massive kick in the teeth. We had to rely on handouts from family and friends and was so stressed trying to get everything sorted....I was embarrassed ... we booked the whole package and extras.... knew it was too good to be true.
You don't deserve to ever run any other company ever again!!!