"so embarrassing"

so embarrassing. going as a first time patient didn't know what to expect. saw the time frames for the calls were each five minutes --knew this industry moved us along fast but didn't try to judge anything based off that alone. doctor was so short and curt with me. cut me off when I wasn't sure how to explain a question.

advice to those who use--keep it short. they don't give a fart about what you're there for. they'll approve you instantly so just say hi I have anxiety and that's it. 28 seconds later and the call is over!

just came to write review. haven't even dealt with supposed wait times and approvals being an awful experience too. I will probably not be renewing with these guys if I'm able.

yuck. gonna need to medicate to wash this nasty feeling off.

"10/10"

price went up since last year its 29.00 and renewed instantly only had to wait 1 min for the Emailed PDF

"They will steal your money"

I tried to renew my card in July and up my allotment. They took 199$ and 1 dr video called me and then nothing. My app jist sat there. The 1st week of Aug i called. My application was jist sitting there no 2nd dr nothing. I asked them to just renew what i had and refund the difference. Its now the middle of aug no refund no card no nothing. When I called i wasnt allowed to speak to supervisor or accounting dept. Very angry they took my money. I do not recommend to anyone. When you call they treat you like you are stupid and did something wrong when they did. Go elsewhere.

"Horrible Service"

So I placed My order around July 7th, So I did get approved a couple weeks went by didn't recieve anything in the mail almost a whole month and still nothing I tried emailing support and tried contacting them through the direct number still no answer ... save your money and don't get scammed

"Trying but not exactly streamlined"

It works but there are some areas for improvement. Invite for dr meeting says nothing about what to do (they will call you, and just be available to answer.) If you log into a paid account, there is not a single way to contact them, open a ticket, or anything. In fact, it wanted me to sign up all over again and pay more the second time.
Dr. called but was twenty minutes late. Once we got to this point it was easy and simple. I tried calling, emailing multiple places, finally found a phone number on the main site, not logging in, and left a message that I had feedback to improve their service. I did finally speak with someone, but they were not interested in changing anything. I don't think I will be returning.
read the other reviews and see for yourself

"These people are a life saver"

These people are a life saver! Easy to use website and good communication! This is my second year with them!

"Likely a scam for money or Identity Theft"

Signed up and was charged $90. Was told I would get a call that day. After two days went by I reached out by email and was told my file is in pending waiting on a doctor review and they would nudge the doctor. Another few days went by and they said again oh we will nudge the doctor do we have the right number? It was the correct number... Now they wont even answer my emails. Not sure what went wrong. I was pretty skeptical from all the reviews stating this, and that seems to be more of my experience than the good reviews list here. I haven't cursed anyone out just politely kept asking what the status was. Even with my refund I politely asked for a refund. I'm a little worried they require a SSN though.

Even worse I have had a medical card for 3 years now. I just needed to renew it. So its not like I am a new patient you have to submit all this stuff on.

"Gradus"

Jen was excellent, she was very helpful and explained the properties of all th different products

"I need help"

I need help. When I applied I paid at the same time and I keep getting emails saying I need to pay again. Why is this? What do I do? Please help!

"It takes some time but they will call you"

The doctor was extremely nice and helpful! Just wait longer than the actual time they give you for the appointment just in case.