"Very disappointing -brought a new…"

Very disappointing -brought a new hockey stick for my little girls Christmas present - hockey stick arrived 4th dec - badly damaged - maybe contact on the 4th with no response no nothing - I wished I had read some reviews before purchasing -

"I wish I had read the reviews before my…"

I wish I had read the reviews before my daughter bought her hockey shoes. She was very disappointed that the shoes were so small she couldn't even get them on her feet. Clarkes had measured them that week and her trainers and shoes are fine. She missed her debut for the hockey team because she didn't have any shoes, she was heart broken. Just parcelled them up having had no response to three messages in the hope we get a refund!c fingers crossed.

"I echo similar reviews for All Rounder…"

I echo similar reviews for All Rounder Hockey / Cricket. Very disappointing customer service, difficult and fussy returns process and extremely difficult to contact them directly. Waited for weeks to get a refund following the return of shoes that didn't fit. Paypal finally managed to shake them into action. They are clearly not set up properly to operate on the internet and unless they improve customer service they will soon be out of business. The reviews for both Hockey and Cricket websites say it all.

"DO NOT USE THIS COMPANY"

Has anyone ever been able to get through to customer services with this lot?

Purchased a hockey stick in September. When delivered it was the wrong stick and also damaged. After registering a refund we returned the stick and are still waiting to be given our money back. The customer service telephone number directs you to use the ‘live chat’ function which doesn’t seem to exist. We have sent multiple emails with no reply. DO NOT USE THIS COMPANY!

"If I could give zero I would"

If I could give zero I would. Order not recieved and now £85 out of pocket. Have tried all known communication methods phone, social media and email... nothing.

"Best price I could find and delivered…"

Best price I could find and delivered (free) within a week of ordering.
Much better than expected from the reviews on here.

"Poor customer service"

Took 8 days to let me know my item wasn’t in stock after I made my order online. Extremely slow replies, does not read and reply to emails and direct messages. Still waiting for my refund after 4 days.

Order number: GE3676002696GB

"Horrible customer service and wrong shoes."

Horrible customer service. Shoes arrived after advised time.
Instead of being womens shoes which I shopped under they’re mens shoes and they’re massive.
No one responds to emails or social media comments/ DMs. Hoping my correct size will be sent or refunded.
Won’t be ordering again.

"Appalling!!!"

No reply, unfriendly custom service. Selling low-quality products and sent me a glove in the wrong color which was worth less. Appalling.

"IT'S A CON - DON'T BUY"

Should have read these reviews earlier. Clearly fraudsters. Taken my money and no items left the premises. No reply to email/chat etc. Not tried the phone yet but I'm not hopeful.