"Their process is long even when…"

Their process is long even when renewing the lease. Going back and forth submitting the same thing. Again, I stay with my sister and we were each told to pay their guarantor fee because she is over 18. I feel it's unjust. However, the assist people when stranded getting guarantors.

"I was needing a guarantor quite…"

I was needing a guarantor quite urgently and the standards definitely exceeded my expectations as I received all the help I needed within a short amount of time thanks to the wonderful staff members.

"Still Help needed"

Again help needed. Small progress but still struggling. Communication has been great with them during their selling period, but struggling now that I need support. Before, they sold it as super simple process to claim support if needed, and now that I'm needing they are bringing additional complications. Situation improved slightly but still 50% of payment happening and almost 2 months behind. Please need more support, comms are not being effective.

"Quick communication"

Good communication

"AVOID!!!! STUDENTS PLS READ"

Absolutely awful experience. This company is nothing but a scam, and they target students who are already in difficult financial situations. When I first signed up, their communication was amazing.. they even answered outside of working hours, eager to take my money. But the moment I needed support? Silence. They ignored emails, forced me to call multiple times, and outright lied, constantly assuring me they were “looking into things” when they clearly weren’t.
I had to go as far as canceling my direct debit just to stop them from wrongfully taking money from me. Even then, a year later.. when I’m not even a student anymore lol they still somehow charged my account seven times without reason. This led to my bank freezing my account. And I’m not the only one. Some people lost over £700 to these scammers. I was lucky it was “only” £400, but that’s still money they had no right to take

"Onlymyshare - total scam, do not use."

I signed up with OnlyMyShare (part of Housing Hand) expecting a reliable rental guarantee service, but my experience has been incredibly disappointing.

When I needed to rely on them, I submitted two claims online, emailed every contact listed on their website, and even reached out directly to the CEO via email and LinkedIn. Three months later, I have still not received a single response.

After two months of silence, I was fortunately able to resolve the situation on my own—despite having paid for a service that was supposed to step in when I needed help. At that point, I emailed the CEO to express my frustration and disappointment, only to be completely ignored yet again.

This company took my money but failed to deliver the service they promised. It feels like a total scam. I have zero confidence that they will step in when needed, and I will now be reporting them to the FCA, Trading Standards, and other regulatory bodies to ensure nobody else gets scammed the way I did.

Avoid at all costs!

"Great support"

Great support

"Amazing customer service "

My initial housing agent, Nuno, was extremely helpful and went above and beyond to understand my situation. When he couldn’t assist further, he referred me to management, where Karen handled my partner’s and my application with care and urgency. She even worked beyond her scheduled hours to ensure we met our deadline.

I couldn’t have asked for better agents—they were amazing and incredibly supportive. I would highly recommend their services to family and friends if needed.

"Terrible experience, avoid them"

Terrible experience—avoid Housing Hand at all costs. I requested to cancel my subscription after my landlord confirmed I had a guarantor, yet Housing Hand has completely ignored my emails and continues demanding payment. Even after my landlord contacted them directly, they still haven’t canceled my subscription.

Their customer service is slow, unresponsive, and clearly designed to trap students into paying for a service they no longer need. It’s unacceptable for a company that claims to “help” students to be this difficult to deal with—especially when finances are tight. If I hadn’t pushed back, they would have happily taken my money for no reason.

If you’re a student, do yourself a favor and stay far away from this company.

"The worst think you can do is to use…"

The worst think you can do is to use hosing hands scammers my tenancy ends 31 of January and they said they will take the payment in feb as it’s 12 months subscription I even let them know 2 month before that it’s ending to be safe hate them