"Lack of communication"

I have an ongoing problem with getting in touch with them. They were quite efficient and extremely fast (same-day) with the filing process. They also faxed our EIN request as far as I am aware. However, their website has many issues, it is a total mess. I had problems with login (right now it gives the error `Sorry, your login session has changed/expired... please try again`) and password reset (the password reset link had double app2.app2.betterlegal in the beginning so it did not work but worked after I removed the first app2.). I think they are still developing it and it feels mostly unfinished. Some links, and utilities I saw the first time I logged in, are not available anymore. Most importantly, they do not return your emails. I must have sent 4-5 emails to the filling. Maybe it was the wrong email to send my specific issue but they did not relay it to the correct one and `contact us` on the webpage doesn't work for me.

I think the process is working as usual but the lack of communication casts doubt on the professionalism of the team. If I can get my EIN (hopefully) and bank account set up, I will consider using another registered agent.

Update 03/30/23: The website is still inaccessible. I can't log in or reset my password.

Update 03/31/23: The website is fixed. I can log in now.

Update 04/04/23 I have received my EIN and they got back to me over email. If I could get help with the opening of the company's bank account, our deal will be concluded.

"Better Legal was the right choice"

Better Legal was responsive and efficient. They created the documents that I needed to file for my LLC. The process was convenient and affordable.

"Communication"

Communication
Answering questions

"I recommend their registered agent service..."

I use their registered agent service. Pricing is fair. Good customer service. I recommend.

"The process of forming my LLC trough…"

The process of forming my LLC trough BetterLegal was fast, and easy. Extremely satisfied with their service.

"They took care of everything"

They took care of everything and promptly contacted me for clarification on certian information.

"Great Communication"

Great Communication

"Simple and Easy to do online every step…"

Simple and Easy to do online every step great communication as well

"Misleading advertising - buyer beware!!"

Initially I thought I was receiving a great service as I got my documents within 2-3 days. However, the BIG issue was that for some reason, they couldn't provide me with an EIN, stating that it was a problem with the IRS. So had to fill out, sign and scan them a form so they could fax it to the IRS. Apparently, this would add 2-3 weeks to the process. It's now been a month, and STILL no EIN. I had a couple of responses over the past few weeks assuring me that the EIN was imminent, but over the last few days, despite several emails, I've had no response.
This has been a VERY frustrating experience, as what is advertised on their website DOES NOT match the services I've received so far. VERY DISAPPOINTED!!!

"BetterLegal.com made it extremely easy…"

BetterLegal.com made it extremely easy and efficient to start my business. The questionnaire used to file the paperwork was understandable and simple to fill out. They do all the work in filing for you and make sure you have all the required documents to the correct organizations in a noticeably brief time. I was impressed with the efficiency of the processing. The other great benefit to using BetterLegal.com is they refer you to other sites after you have filed which may be helpful in starting your business.