"Sent me a faulty good instead of being…"

Sent me a faulty good instead of being new.
When I return it they then didn't except the parcel.

What an earth is going on?

"After literal MONTHS of the company ignoring me I'm using this site to try and get them to give me my €300,- back!"

I've been trying to contact this company for several months now regarding the fact that they won't refund me.

My package was lost and after a long time of me trying to track down the order I managed to find it and send it back to their office.

After getting notified by my carrier that the package was delivered along with a photo of the delivery I didn't hear back from them for a week.

I reached out asking when they are planning on getting back to me about the refund since the package has been with them for a week.

They didn't reply to this email, and also not to the maybe 20 emails I've sent the months after the first one.

They are still ignoring me after every email I sent them.

The one time (a month or so after the arrival of my return package being delivered at their office) they did mail me back they told me they had some issues with a co-worker. Which as far as I and the workplace I work at myself are concerned is not something the customer has to deal with.

Now of course I understand this can still be difficult depending on what's actually happening. But if there is time to let me know about some inside relationship, there's likely time to press a button to refund my money.

I told them I wouldn't leave a bad review and I just want my money back. But after another month of them actively ignoring me I found this web page.

Seeing that THIS is THE place where the company actually reacts to what's being said. I thought I'd try reached out here.

So. I'll happily remove this review and promise to do so. All I want is my €300,- back.

"FANTASTIC SERVICE !!"

FANTASTIC SERVICE !!

I came across the PS5 product via OnBuy.com and ordered from GamesDirectLimited at very short notice for a Christmas present.

I received the package the day before Christmas, less that 24hrs from ordering. The box was perfect and sealed with amazing transport packing.

I can't thank the GamesDirectLimited team enough for this exceptional service, you have made my day and I'm sure the gift will be well received.

Thank you so much again - just awesome!
BT

"Great Service"

Brought a PS5 which needed to be here in time for my sons birthday and was out of stock everywhere apart from here. It was delivered extremely quickly and really well wrapped to ensure no damage. They responded to my panicked messages quickly and it was delivered in plenty of time

"Great service quick and easy"

Great service orderd Nintendo switch console was very fast with delivery and when I called up they answered all questions I asked

"Sourced a PS5"

Sourced a PS5. Dispatched same day for next day delivery from Liverpool to London. Customer service over the phone great, can't knock them in the slightest. 5*

"5 stars - Ordered a watch for my little boys…"

Ordered a watch for my little boys birthday, the watch was faulty ( no fault of games direct, manufacturing fault).
Games Direct customer service dealt with my query straight away, sent item back and refunded me the watch and the full cost of my postage.
Excellent Friendly and professional company would definitely buy from again.
Thank you

"Very straightforward and great…"

Very straightforward and great service...

"Brilliant communication with PS5"

Brilliant communication from Joe at games direct
So helpful and kept in contact with me untill I received my ps5 -(48hours and I had it! )
Would definitely recommend and will definitely be using again thank you

"Amazing customer service when I spoke…"

Amazing customer service when I spoke to someone over the phone and were in contact when they sent out my delivery next working day delivery for my playstation 5