"Commande annulée à deux reprises!"

Je commande un jean Loose Tapered, la commande est validée, et annulée à 2 reprises! Franchement incompréhensible!

"Good marketing, awful quality denim."

Their jeans have a lovely fit, so I purchased two pairs of Regular Tapered blue jeans. All good until 6 months later, a tear started to appear on the rear back pocket and the area around front zip split open getting on a bike one day - they were not tight jeans. The exact same thing happened the other pair, so I sent them back. They apologized and sent another saying the batch was faulty. The same thing happened to this pair, so I ended up getting them repaired locally. More rips, more fraying. Long story short — terrible quality denim at rip off prices.

I bought another pair of stiff denim, put them in a cold wash and they shrank by one size.

I give up.

"Terrible customer experience"

Avoid these guys. The clothes look nice online but terrible customer service.

My order was cancelled after waiting for 7 days due to an error in their system. I got an email apologising and giving me a 10% discount code, so I tried again, only to have the order cancel on checkout.

Trying to order again meant that the discount code no longer worked. After trying on 4 separate times to order between the 22nd November and the 20th December, I have not been able to checkout or use the discount code!

The customer support has been very unhelpful, suggesting that it's a user error rather than their systems.

"Great clothing but..."

Great clothing, but delivery through UPS is a joke. Amazon can delivery almost anything within a day but UPS take a week to get a parcel from Newhaven to Lewes.... every time!

"Absolute jokers"

Absolute jokers - sent me an item in a different size twice - they don’t do exchanges so I had to buy it twice and inconvenience myself to arrange to return them - I’d asked their customer service to ensure the proper size was sent the second time which proved completely pointless. There customer service representatives were also snide and dismissive.

"The returns process through UPS is…"

The returns process through UPS is horrific.

Returned the items as per instructions as they were too small. 2 weeks later the items are returned to me due to incomplete paperwork apparently. I called Edwin and they confirmed what I did and was correct. Edwin sent me another shipping label for UPS. 4 weeks later I have 3 pairs of jeans sitting in a warehouse in Germany awaiting customs clearance. I have no idea if or when I will receive a refund. Edwin need to make it known that items are shipped and returned to Germany.

"Service client nul"

Rien à dire sur la qualité des jeans que j'adore. Par contre, ne pas les commander sur le site Edwin qui est catastrophique au niveau du suivi des commandes (pas d'historique sur votre compte). Ils vous font bien comprendre que les retours ne sont pas leur priorité. Bref service client à fuir. Il y a d'autres sites qui proposent ces produits donc vous êtes prévenus.

"Do not shop online with this company"

So these take number 1 spot for worst customer service I have ever encountered. Nearly £250 down on items that have been successfully delivered back.

So three times I had tried to return some jeans, via these UPS returns . Three times the parcel got sent back each time for different reasons. The driver confimred everything was filled in correctly, I sent picture(s) showing how the parcel was sent and received Edwin confirmed everything was filled in correct. We couldn’t understand why it was getting sent back as the UPS team also confirmed it was all correctly filled in. So it was suggested that I could send the parcel back via an alternative courier and Edwin would pay the costs (which they finally did after weeks of pestering they initially tried to give me a voucher instead would you believe!). It is now showing that the parcel was delivered to Edwin on June 11th, I have also confirmed this with Royal Mail. It is at the correct location your team gave to me. They are now telling me they haven’t received the parcel. I am now notifying trading standards and they can take it further. As I have tried to contact them which is in Germany - so now I have had to pay costs on my phone which I was put on hold for 15 minutes and still didn’t get through to anyone, that cost me over £7, £18.10 in postage costs and over £200 down in jeans I have sent back. This is all documented in emails and print screens.
Do not shop online with them.

Ricky

"ABSOLOUTLEY HORRENDOUS."

ABSOLOUTLEY HORRENDOUS.

Ordered two tshirts for my sons birthday over 2 weeks ago. Contacted CS multiple times, said that UPS had tried to deliver the parcel twice, then admitted to not having tried twice when I pointed out it was returned the same day as it was supposed to be delivered. Now its too late, they talk about German shipping laws? Then they've sent a message saying its on the way back to them.
Avoid at all costs, ABSOLOUTLEY LIVID

"Poor customer service "

Poor customer service . I’m asking them for specific delivery day. Their answer according to UPS that an attempted to have delivery in a day when I have not been home . Now they ask me to go to wherever address was given.What’s the point of asking them at first hand and getting confirmation. Premium product. Horrendous service .