"My go to"

My go to, comfy, good quality and long lasting

"Buyer beware"

Buyer beware. I was sent wrong size for $208 jeans. They were returned meeting every requirement, and I have been unsuccessful at receiving refund.

"They STOLE my money"

They STOLE my money! Bought jeans, jeans didn't fit, returned jeans - then got a confusing email telling me i'd returned the item to the wrong place, after I asked for explanations they told me i'd returned an item bought from amazon. They shipped the box to me, which was indeed an amazon return, clearly bought by a completely different person, different name and address. They have not refunded me and stopped answering emails!! I now have a crappy amazon dog leash and am out 120 euros, this is 100 % illegal.

"Honest review and my experience"

I honestly think this website is rated very low compared to all their good things. So I thought I would tell yall my experience.

So I ordered a hoodie, t-shirt and a waterbottle at edwin. Then I thought for a minute, maybe I should have checked trustpilot and see what other peoples experiences have been with this website, so I did. I saw it only had 2,9 stars and was kinda sad because I'm usually very skeptical, but I thought I've done it and now I wait to see what happens. Then after a day I asked them a question about toll in their support and at my surprise they answered my question over the night and that gave me a good sensation about my order. I then on the 3rd day couldn't find a track number anywhere and got scared and I panicked a bit. Then I found out it was in my "order confirmed" mail, and were all happy and good again, which was my fault! Then the package arrived and i went out to get it and boy oh boy, when I opened the pack I was so excited and thrilled to see how professional the company made my package look. First when I teared off the cupboard strip to open it I saw a sticker (which is in my opinion an extra luxury to have) and my hoodie and t-shirt were wrapped in this luxurious paper and were a very nice presentable way to have my package. But I will say that I was sad that I didn't recieve my waterbottle, but then I looked back in my emails and saw that they've send an email saying they didn't have the waterbottle in stock on monday, so they did it very early, almost right after I ordered my items.

My experince was amazing and it isn't the last time I order from this website because damn it was good! Great sevice, fast delivery, great prices, luxurious wrapping and amazing quality.

"Ripped within a year"

Bought a pair of jeans from a verified third party store. They ripped at the crotch within a year, despite quite infrequent wear and being a slightly loose fit. Edwin refused to give a credit note, as they said it was "wear and tear". Really disappointed with the poor quality, especially considering the high price tag. Would avoid.

"I ordered items in January and never…"

I ordered items in January and never received them. Despite Edwin locating the items with UPS in March, and their recall to Edwin, they still refuse to refund my money until the product is back with them. This is now 4 months of stalling with appalling and entitled customer service. I will never shop with them again and beware if you do not receive your order you will be stuck in a repeating pattern of "be patient" for months.

"Great sustainable clothing brand"

Bought two items from Edwin (one t-shirt, one long-sleeved t-shirt) and both are great quality and good size. Came in some nice packaging with the option to return for free (albeit the packaging could be slightly smaller). Very happy with my purchases

"Happy 😊"

Excellent quality and excellent service. Due to UK leaving EU my delivery took longer than usual, so it took three weeks to be delivered. I did get onto Edwin as I thought it would only take a few days at the most a week and every time was given excellent customer service. I could also see progress via the tracker. The items arrived and I was delightet to see and feel the quality and design, slanted pockets on the jacket and heavy cotton in the t-shirts. I will order again and look forward to Edwin's new collection.

"Appalling experience all round"

Had to return jeans after seams came apart. Edwin asked me to return jeans to them (at my own cost), which I did. After being told the jeans were repaired, the jeans came back exactly the same. Edwin asked me to return them again (at my own cost), and when jeans came back, the repair was poorly completed. An appalling customer service experience and I won't be buying from this company again.

"The website is the only CONTACT point…"

The website is the only CONTACT point (no telephone #) and.. it doesnt work! The form on the website returns ERROR 403 message.. dreadful experience