"Really Nice Jeans and Great Ordering Process"

Can't understand the negative reviews on here. I thought about ordering jeans from Edwin Europe, but before I did, I checked this website. Despite the bad rating, I still ordered, and I'm glad I did. The pants are of really nice quality, and the customer service was really helpful and fast. Also, I had to return an item and received my refund just a few days later.

"Jeans run more than Mo Farah,terrible."

Jeans run more than Mo Farah,terrible.

"Worst brand ever"

Worst brand ever. Worn 30 days only the denim is already glossy, became white at edges (not to mention the left neck pocket with small wallet…). Cheap colour quality, cheap denim. Stay out. I bought Japan Blue, Naked and this one… Japan Blue #1, Naked #2, Edwin not rated (useless).
This brand shall not last IMO.

"Troué après un seul port"

J’ai reçu jean Edwin. Après un seul port, je constate un « trou », réponse du service client « c’est sûrement un accroc, on ne vous le changera/remboursera pas ».
Concrètement:
- soit la qualité est catastrophique
- soit la marchandise est potentiellement déjà endommagée
Peu importe que ce soit l’une ou l’autre raison, le fait est que le client est pénalisé, et que je ne recommande absolument pas Edwin. Jamais plus je ne commanderai chez eux.

"ONE LEG LONGER THAN THE OTHER! FOLLOWED BY THE WORST CUSTOMER SERVICE"

ONE LEG LONGER THAN THE OTHER!!

Bought 2 pairs just shy of £400 five weeks ago & their in-house alteration service was suppose to shorten the legs to 26" the first pair was altered to 28" and the second pair altered each leg of one pair to different lengths one 27" & one 28" so one was longer than the other!!!!

Now this was their first mistake (though a very big one) the second was it took 2 weeks for them to find someone to come back to me after I contacted them (even though I phoned them every day nearly)
Now, they said they was going to collect these, fix them & have them back to me quickly, it's been 10 days & still no return of my jeans!

So in short (not short enough in my jeans sake) I'm out of pocket nearly £400 five weeks on with no jeans to wear! Their customer service & manager has been augmentative, totally in denial & dismissive to this issue, to the point he don't think it's an issue at all...

I was not offered any compensation, refund or free pair for my troubles & still 5 weeks on I'm still without any jeans Thave today just spoken with the store (as they have had the jeans 10 days) & they say they altered a week ago but are sat there awaiting being sent back, A WEEK!!!!

I'm a huge Edwin wearer, for the last 7 years have not worn any other jeans apart from Edwin & now I feel after the terrible service I'm now looking for a new Jean company to define my style as I feel have lost hope as I don't believe Edwin care & lost to itch with who their customers wearers are....

"The worst customer service ever…"

The worst customer service ever experienced..I have tried to return a jumper 4 times! It keeps getting returned to me...wrong barcode supplied for returns.

Quality isn't great either... genuinely will never ever buy this brand after this experience

"Poor quality with even poorer customer…"

Poor quality with even poorer customer service
I have permanent quality problems with low-quality jeans, so 1.5 years ago I took the investment of 190€ on myself and bought what I thought was a high-quality Edwin jeans.
This is, like all other cheap jeans from the fast-fashion sector also broken.
Very surprised about the poor quality I went to Edwin and wanted to claim the jeans to get my money back. Finally, from my point of view, it can not be that such an expensive jeans broken after 1.5years.

As an incompetent service response I get the answer "Unfortunately, there is nothing we can do for you" and after my third email the suggestion 30% on my next order. From my point of view, completely impudent and just bad, for sure I will not buy pants from Edwin again even with 30% discount.

"Inferior denim feel"

I’ve worn Selvedge denim for as many years as I can remember but I generally only ever bought Levi’s (cone mill denim was fantastic) then about 5 years ago I discovered Edwin and noticed that you could get these with great fades on eBay so I started buying and was more than happy .I thought I would start my own fade project and recently bought a couple of pairs of new Nashville so I could alternate them , well I am so disappointed, after one wear the denim is like an old dish cloth with no body at all which makes me question the13/14oz weight claim; I single cuff my jeans with a fairly large turn up but these just flop down dreadfully
I don’t know if other people have experienced a drop in quality with Nashville in particular but I certainly wouldn’t buy again

"FAKE JOBS ADVERTISED EVERY MONTH"

It seems i am not the only one with terrible reviews about this company, they advertise a job every single month in the same location & same position & when people apply they are refused, it is fake & a total scam, it is obvious they are doing it to gain more visibility for there crappy brand. So be careful with a company that behaves like this.

"J'ai acheté un jeans en Juillet avec…"

J'ai acheté un jeans en Juillet avec tout le packaging marketing qui va bien:
Toile japonaise selvedge 14oz en coton recyclé, made in japan pour la modique somme de 200eu. J'ai remarqué il ya 2semainees un accroc au niveau de ma poche arrière qui est vite devenu un petit trou. J'ai eu des Lee101, des wrangler, des Levi's Vintage et naked and famous gardé plusieurs années sans jamais avoir ce soucis. J'en conclus que vous m'avez envoyé un produit défectueux,donc Edwin c'est fini pour moi, je reste sur du naked and famous