"Just great"

We have been using iiko for the last two years now and have today purchased our third till system from them. Iiko have a great customer service, second to none.
Highly recommend.

"Absolutely superb fast service from…"

Absolutely superb fast service from iiko, our problems were resolved in less than an hour after our system took itself offline. All data was quickly and correctly re-synced and we are up and running again

If only all companies cared as much about their customers

"A wonderful fast-food/takeaway EPoS solution"

As a new customer, we've just gone live with our first venue. It's early days but the system is functionally rich and supports what we do extremely well. The tech support is fantastic, friendly, approachable and they respond very rapidly. I never have to wait more than 1 or 2 minutes even during busy service times at 9 or 10pm.
Remote control support fixes problems super fast and our implementation manager is always just a phone call away. Ilona our Implementation Mgr puts up with all our repeated questions and is very patient with us as we learn the ropes.

"Great cooperation"

Great cooperation! Easy and clear !
Always fast responding for any questions!
Great customer service
Highly recommended!

"Amazing support when ever needed"

Amazing support when ever needed, nothing is to much trouble. Taking time out to help and prompt sceduling for training when needed fast

"We have been using iiko for a while now…"

We have been using iiko for a while now across our franchise system.

The one thing thats sets iiko apart from all the others is their support. Quick and accurate responses to any given situation.

"Superb ROI from start to ongoing support..."

From quoting, onboarding and then support iiko have been faultless. The clarity of their quote, ease at communicating with them helped us decide on the right system for our small business - which was going from paper and pen to POS in one big move! Training was daunting as it was all new but we were soon up and running with hardware that was easy to install and intuitive software to help set us up.

What has been most impressive is the support via Telegram. Literally I have stood at the till and pinged a query to them, only to have it solved in minutes. Every time, without question, they are approachable, efficient and helpful. So much easier than telephone support. They have helped personalise the system to make it work best for us - taking 'over' the control screen to add bits and bobs as requested. The ongoing training and support from the training team has been really useful as well and we feel iiko care that their system works best for us. It has made staff feel at ease and confident using the system.

Overall, for price, quality of service and overall ROI on our business iiko has been the perfect fit.

"PERFECT"

Quick, easy to communicate and professional
Setting up service was simple and anything we wanted added was not an issue
PERFECT 🤩 WELL DONE TEAM 😊

"Very Helpful"

Very Helpful

Excellent service, always quick to respond to our queries. Everything is followed up and resolved so we don't have to struggle with tech issues!!
Many thanks we really appreciate the support

Really Wild Emporium

"We are really please with the system"

We are really pleased with the system. Great, intuitive, front end and good back office functions.

Huge scope to customise the system to meet our needs and the back up support has been excellent.

Hornchurch Athletic Sports Club