"Air cargo to Pakistan "

Sent Air cargo to Pak and my family just received the parcel. Took 7 days from my address in the UK to my family address in Pakistan. Excellent service and very well organised staff. Much appreciated
Euro pak cargo, keep it up.

"Terrible Service - Extremely Delayed Delivery and Poor Customer Care"

Terrible Service - Extremely Delayed Delivery and Poor Customer Care

I am extremely disappointed with the service provided by Euro Pak Cargo Services Ltd. I shipped my cargo on June 6, 2024, and was promised a delivery time of 6-8 weeks. However, my cargo did not arrive until October 29, 2024, which is over 20 weeks later—more than double the promised time. This delay was completely unacceptable, and it caused a lot of unnecessary stress.

The customer service experience was equally appalling. Despite making numerous attempts to contact them via calls, texts, and WhatsApp messages, I received no response or support. It was as though my concerns were completely ignored, leaving me feeling frustrated and helpless. Such a lack of communication and transparency from a company is unprofessional and disappointing.

Euro Pak Cargo’s terms and conditions do not state that delays can extend this long, yet they tried to claim it was within their rights to delay my shipment for months. If you’re looking for reliable service and clear communication, I would not recommend using Euro Pak Cargo. I am still waiting for adequate compensation or even a formal apology, and I am seriously considering legal action for the inconvenience and frustration caused.
Best Regards,

Azmat Khan

"Very bad service our parcel is lost I think we are still waiting "

Very bad service

"Worst service ever been using them for…"

Worst service ever been using them for past 2 years and twice they have lost my parcel and fail to communicate or compensate me. They are rude and keep repeating “read terms and conditions” DONT USE

"Appalling service"

Appalling service. Customer service absolutely rubbish , no communication why items are being delivered late.
Had to constantly chase them

Took over 6 months for items to be delivered to Pakistan.

Don’t use them.

"Recent Bad Experience with Pak Direct…"

Recent Bad Experience with Pak Direct Cargo:
Just lost a couple of thousands pounds worth of clothes and shoes, all water damaged and one third missing. Electric box still missing and the staff have no idea where that is, so most probably lost. They should at least pay the delivery charges back as they failed to deliver good safely as they promised. Please use their services if you got extra money to throw away.

"I recently used Euro Pak Cargo Services…"

I recently used Euro Pak Cargo Services and was thoroughly impressed with the level of professionalism and efficiency they demonstrated. The staff, particularly Haleema from customer services, went above and beyond to ensure a smooth and hassle-free experience. She was extremely helpful, courteous, and attentive to my needs, making sure all my queries were addressed promptly.

The service itself was top-notch, with timely updates and careful handling of the cargo. I felt confident in their ability to manage my shipment with care and precision. It's clear that they value their customers and strive to provide the best experience possible.

Overall, I highly recommend Euro Pak Cargo Services for anyone looking for reliable and efficient cargo solutions. A big thank you to Haleema and the team for making this a pleasant experience!

"I sent cargo to Pakistan weight 58kg…"

I sent cargo to Pakistan weight 58kg when they received it was 39 kg was sent in May 2024. some stuff a couple of months ago and received in Pakistan yesterday. All bags opened and people went through our clothes and stuff. Just a few chocolates and three four shampoos and other items of very personal hygiene items that should have never been opened. Some electric items removed from the electric box. Just to add here nothing of commercial number. All personal stuff that we were going to use during three months holiday. I would say don't waste your money as they are not the same as they used to be a year ago. They all blame this on thing in Pakistan. Not worth it as we lost around a thousand pounds worth of stuff. I have used other services before this had never happened before. This was a recommended by someone saying they are good. They are the unreasonable. They should have never taken any stuff out of the bags. When they received it should weight the same . The cargo was sent in May it took 12 -13 weeks .

"My girlfriend sent some stuff a couple…"

My girlfriend sent some stuff a couple of months ago and received in Pakistan yesterday. All bags opened and people went through our clothes and stuff. Just a few chocolates and three four shampoos and other items of very personal hygiene items that should have never been opened. Some electric items removed from the electric box. Just to add here nothing of commercial number. All personal stuff that we were going to use during three months holiday. I would say don't waste your money as they are not the same as they used to be a year ago. They all blame this on thing in Pakistan. Not worth it as we lost around a thousand pounds worth of stuff.

"Put junk mail through my door"

Put junk mail through my door, despite clear signs on the letterbox advising not to