"Do not use this company to move house"

Do not use this company to move house. They didn’t send enough vans or men and the move was incredibly stressful. They didn’t pack up properly so lots of items were being packed on moving day. They didn’t label boxes properly. They put furniture and boxes in wrong rooms. They left a van load of stuff in front garden of our old house and went back for it after several hours, once they had unloaded. This stuff was thrown in the van unpacked and at the end of the day I was in the van putting individual items from the shed & garden into boxes.

People working in customer service are rude and unhelpful. Quotes were massively different to what we were charged in the day. I was rung repeatedly for payment, it was a Friday and they refused to wait till Monday despite already having deducted £2500 and having the credit card details.

Moving is stressful and using this company will make it a million times worse. I really regretted my decision to use them.

"Don't use Amazing Moves"

Don't use Amazing Moves: They viewed our home but underestimated the vans needed, promised to bring more boxes to complete packing on the morning of the move but didn't, so just left us with an entire Luton vans worth of unpacked and unloaded stuff which we had to rent a van and do ourselves, but they already had two thirds of our stuff and then refused to unload our possessions until we paid in full. More usefullly, there's a British Association of Removers (which Amazing Moves are not a part of), so that's a thing to look for in the movers you choose.

"The two guys who came to move some…"

The two guys who came to move some furniture were excellent. They were extremely polite, gentle with the furniture and very hard working on a really hot day.
There was a two hour delay in the pick up time but, when I phoned the office, the lady I spoke to apologised and explained there had been a hold up on the previous job. The two movers also apologised when they arrived and then got straight to work.
When the furniture arrived at the final location, the guys were extremely professional, listened very carefully to my quite specific instructions for placement and carried it all out with a smile and good manners. I also received a courtesy call from the office when the job was finished to ask about how things had gone.

"24 hrs delay, no apology"

The crew were good, and I think they work on a contract system so not their fault, but was delayed by 24hrs on moving in day (moving one mile from the storage facility to my flat) and no recognition or apology that this was inconvienient from management. Consider hiring a van if you want to move imo...

"Asked to pay more than £200 pounds to take away cardboard boxes"

Whilst the moving team did a good job I was asked to pay more than £200 pounds by the company separately to take away the flat packed cardboard boxes. This was not specified in the beginning and other companies I have used multiple times don't do this.

"Amazing service throughout"

Extremely quick and efficient - jumped in last minute as I’d been let down by another company. Both the drivers and customer service were so helpful before and during the move, and extremely accommodating. Would 100% recommend and use again.

"about to book for third time"

Used a couple of times and has been great. Just booking a third.

"Professional, Polite, On time. Excellent BFM"

Absolute professionals from my booking to collection & delivery to my home. Delighted with service, will use you again & recommend you to family & friends.

"Amazing moves really are amazing."

I can't recommend Amazing Moves highly enough. They are a well organised and efficient firm. Their removal men are punctual, professional and they inspired confidence in me during the stressful process of moving. This is a top class company.

"What a great service. 5*"

The 2 guys turned up on time, were very friendly and made me feel that I had chosen well. They handled my stuff with care. They were fantastic for the entire move and I don't know how they managed to get some of my stuff moved... But the did and they never stopped smiling.
I would definitely use this company again.