Postman Pooch

Animals & Pets
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57 reviews
Overall Rating
Customer Reviews about

Postman Pooch

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HappyCustomer

5.00/5.00

"I absolutely love this company and shop…"

I absolutely love this company and shop with them every time i need toys and treats for my dog. Thankfully i checked the reviews elsewhere before my purchase as there aren't many on here which seems to be affecting their score. I couldn't recommend this company more, always get it spot on and the lady on customer service was really friendly when I rang last time to change my order.

04/10/2022

Amanda

1.00/5.00

"Very Paw!"

Very Paw!! Do not order these subscription boxes! I paid extra for a 'tough dog toy box'. But my cockapoo destroyed these toys within 20 mins! What a waste. My box was late this month and my payment was taken for my October box before I had even had a chance to open the September box - 1 day after delivery! When I questioned the quality of the tough toys, Postman Pooch's customer service was aggressive and very unhelpful. I then asked to cancel my plan and they have refused to give me a refund! I have disputed the payment with my bank. Terms and conditions to not change your consumer rights Postman Pooch! I would not normally leave a bad review for a 'small family business', but these guys are not giving small business a good name!

15/09/2022

Elisa

5.00/5.00

"Really impressed, great service start to finish"

Really impressed with how quickly Postman Pooch got my order together, it arrived super quick all in great condition in a box with my dogs name on. Also great communication with updates of where they are at with your order. Would recommend to anyone, thanks for great service!

03/09/2022

Sarah Dove

5.00/5.00

"Brilliant Boxer Birthday Bake!"

I just want to say a huge thank you to Postman Pooch for the amazing cake I ordered. Not only did it look fabulous, it arrived on time and came with 3 complimentary mini cup cakes which both my boxers adored! This is the first time I have used this company and wouldn’t hesitate to use them again and highly recommend them if you’re looking to spoil the most important loves of your life! Thank you Postman Pooch from Honeybee and Freddie Xx

02/09/2022

Craige Cole

5.00/5.00

"Amazing customer service!"

Had a phone call after ordering some dog toys. I was notified that they may take longer as the shipment hadn't come in yet (this was not a problem). I was then emailed a few days later to say that they had arrived and they were being sent out ASAP. The toys are great quality and my dogs loved them. Absolutely could not fault the customer service, they went above and beyond and I haven't had service like it before! Sarah is amazing!

03/08/2022

Dave

5.00/5.00

"Treat Box"

I bought a treat box for my dog. Was great to be able to pick all the items I knew he would like. Arrived quickly. Think the squeaky chicken might have been a bad choice though as he’s driving us mad with it! 🤣

25/07/2022

Brandon Vickery

5.00/5.00

"Best Dog birthday party ever"

I Bought 2 cakes from postmanpooch and they arrived very quickly. Neo and Bobby absolutely loved them and were quick to eat them both :)
If your dog is having a birthday I would highly recommend this company as everything is well priced and good quality 👍

21/07/2022

Michelle

1.00/5.00

"Very bad cheap products with toys my…"

Very bad cheap products with toys my puppy ate through the toy within a few seconds which could of been dangerous as it’s difficult to get a puppy to drop what they have. I told the company and rudely got told well it does say supervise on the back, I had supervised but this was a puppy so as I said is hard to get them to drop items. Avoid this company.

30/06/2022

Donna Hunn

3.00/5.00

"Don’t be fooled by the photo of the dog…"

Don’t be fooled by the photo of the dog cakes - read the small print for sizing. £20 for a 6” cake! Ridiculous and very underwhelming! Hey ho! Let’s hope the dog eats it!

26/05/2022

Mark C

1.00/5.00

"Failed to deliver..."

Would avoid until they start using a reputable, or even competent, delivery company. Either that or place your order several weeks before you need it to arrive. One birthday box ordered, birthday passed, still waiting. Hermes said it was out for delivery 6 days ago. Absolute amateurs.

06/05/2022
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