"Multiple purchases made and nothing but a good experience"

I have now bought four large Waney edge Oak shelves, a Oak mantle beam and a Waney edge Oak work top for my bathroom. The products look stunning in situ in my cottage and I have found Celtic Timber to be very consistent. It is refreshing dealing with a personable company who are happy to discuss and who are across the detail of an order.

I have recommend Celtic Timber to a familiar member who has also have a very positive experience and I would not hesitate to endorse this family firm to anyone who is looking for quality solid wood products.

"Went well and eco-ish packaging"

Wooden mantlepiece arrived within the timeframe they suggested and looks great. Packaged with mainly eco packaging too, which is always a win. A tip: if you don't know what colour you want, you can always buy a the lightest timber colour and stain it yourself later

"Initial experience dreadful, but with a happy ending."

We bought our barrel in July, installed it, waited for the rains to come - and now, the barrel leaks from the bottom, and has been leaking for over a month. William, from Celtic Timber told me that the barrels are '20 - 30 years old and a small trickle is to be expected'!
What utter nonsense. Nowhere in their material does it say that a 'trickle' is to be expected. The whole purpose of water salvage is to save water! We have oak water butts in the past that have performed beautifully.

This is not one of them.

At the end of the day, we spent 200.00 and got a faulty barrel that the company won't stand behind. Would I recommend them? Not remotely.

UPDATE as of 26.10.2022
Shortly after I wrote this review, I was contacted by Jon Howcroft, the Marketing Manager for Celtic Timber. He had read the review and the email exchange between William and me, and, as it turns out, was as flummoxed and disappointed as I was, by William's response and handling of the complaint. Jon took the lead in making this problem as much Celtic Timber's as ours and has, as of today, had another barrel delivered at company expense.

Jon handled this situation with respect and concern for making the customer whole; entirely right, and entirely smart if one wants one's business to grow and thrive.

So - Kudos to Jon - Celtic Timber is fortunate to have him.

"Excellent product, prompt service"

Very prompt service, excellent quality product and they were very responsive to my requests. Highly recommended.

"Can’t fault it!"

Honestly could not be happier with my beam purchase! The quality is amazing and it was really simple to place on the wall. It completely changes the atmosphere in the room - I can’t wait to have the fire on over the winter with my beautiful beam above it!

"The Waveney edge solid oak shelves are …"

The Waveney edge solid oak shelves are fantastic and exactly what we wanted. However, our experience of drilling the shelves has not been without a good many headaches and worry. From seeking support from qualified and experienced trades people to buying an expensive drill bit and finally fitting has been a lot more involved and expensive than we thought.

"55 Gallon Hogshead Whiskey Barrel Ice Bath"

From start to finish the help, guidance and attention to detail was exceptional. Unsure of what kind of barrell would be best for me personally when using as an ice bath, Jon in particular was a breath of fresh air.

I ended up purchasing a 55 gallon hogshead whiskey barrel with being 6ft tall and it was perfect for me.

I also brought 2 character stencilled coasters (Mario and Princess Belle) and they certainly weren't disappointed. They loved them.

Finally what the compay do in general and what they stand for is admiral, especially the option to rewild or plant a tree when spending over £100. Classy touch.

Keep up the great work everyone, all the best in the future and thanks again.

Sean.

"We have just received the half barrel…"

We have just received the half barrel that we ordered 2 days ago. We are very pleased with it. Excellent service from start to finish. Product is as stated on the website. Excellent quality. We will be ordering another in the next few weeks. We would recommend them to anyone.

"Underwhelmed"

Shelves are not pre-drilled so you have to drill the holes for the brackets yourself. This is an issue as they have to be perfectly level and vertical to ensure the shelf will slide on to the brackets. I’m confident enough with a drill but this requires a pillar drill and a long bit as the hole is 120mm deep. It would be far easier if this was done in the workshop when they’re cut even if it adds a bit to the price. It also arrived un-oiled.

Both of these things are stated on the website but it’s not that clear as I missed it.

I called twice to ask questions and both times the person I spoke to was unnecessarily curt and borderline rude.

Won’t deal again.

"Excellent product!"

We ordered a beam for our fireplace in the lounge. The beam arrived quickley and was in excellent condition. Easy to fit and good customer service. We are now ordering our second beam for another fireplace. Thank you Celtic Timber!