"A big thank you to the team at Celtic…"

A big thank you to the team at Celtic Timber. Ordered a number of sleepers this week. They arrived yesterday. Very impressed with the quality of the product and the friendliness of very helpful driver. Will be back soon with another order.

"Very Unsatisfied Customer"

I purchased an oak beam which was used to make a fireplace for one of my clients. Just as the year's guarantee ran out the wood all began to split and warp causing damage to the surrounding plasterboard. I contacted Celtic Timber only to be told that it was outwith the guarantee. I pointed out that oak should last more than one year only to be told that warping and splitting should be expected. I tried to contact the manager but no-one would give out his contact details. My elderly client is now left with a fireplace that is falling apart and damaged plasterboard. The goods supplied were not fit for their purpose no matter what Celtic Timber's T & Cs are!! Would I recommend them to anyone else ....never and neither would my client who has now to find the money to replace the fireplace, plasterboard and for redecoration.
In response to your reply I did not threaten legal action. If you read my email it said that unofficially I believed my client was talking about taking legal action. Not once did I say I was taking legal action. As for giving me the opportunity to buy another why would I buy something which you could not guarantee the same would not happen again? Would you? With regards to a full refund yes I would have expected Celtic Timber to practice good business ethics and do the right thing.

"Bought fixings for oak mantle"

Bought fixings for oak mantle. Delivered in 2 days .fantastic service will definitely be using again 10/10.

"High quality and prompt delivery"

I have ordered several products from Celtic Timber over the years. All have arrived promptly and have been manufactured to an excellent quality. I would highly recommend

"Quality and really good service"

Ordered a 3/4 wine barrel for planting up a tree and a couple of the baskets for storage; they looked good and interesting. I had a number of questions about the products and the company were really helpful and quick to respond. the barrel arrived the next day and looks great, it's heavy and will be perfect for our needs. there was a slight delay in receiving the baskets, but again the company responded quickly to my query and true to their word, the baskets arrived the next day...and they are better (bigger0 and lovely 'grey' colour with strong rope handles. Very happy and will definitely buy from Celtic Timber again.

"I recently became a customer of Celtic…"

I recently became a customer of Celtic Timber and was highly satisfied with the level of service and quality of product. Will definitely be the first choice for future oak purchases.

"Customer Service at it's best !"

This is the second lot of Sleepers we've had delivered from this Business and if we need any more , we'll definitely be going
back to them. Such a helpful Company. Jack, the delivery driver deserves a special mention - his customer Service is second to none !!

"Oak Whiskey Half Barrel Planter (60 Gallon) - it is a bad experience"

Celtic Timber contacted me for a review, which I provided. The review was published on their website only to disappear from it within hours! Therefore I feel obliged to post it on Trustpilot instead. It was a bad experience, I am afraid. The delivery was prompt but with no advance notification. It was a one person delivery, which is inappropriate for such a weighty item, and the driver struggled to handle the half-barrel (about 50kg) on his own and needed help from us. Despite being pinned, the metal band at the top of the barrel fell off the minute the barrel was offloaded from the van, so we had to re-pin it ourselves later. I also paid Celtic Timber for the drainage holed to be put in - that had not been done. After a few phone calls, I was given a refund for the holes (£3) and the option of Celtic Timber collecting the barrel, with a potential full refund. I did not have the tools to make the holes but the option of returning the barrel still seemed wrong and not environmentally friendly (collecting the planter from Hampshire to bring it back to Wales only because the holes were not in place!). I also would have hated to see the poor driver handle such a heavy load again! In the end, I had to pay somebody local to come out to make the holes – Celtic Timber were not prepared to reimburse me that, still preferring to collect the barrel and leave a large carbon footprint behind! Overall, I am not unhappy with the barrel but it is the customer service I am very dissatisfied with. And no, I would not recommend the company.

"First choice for oak"

Beautiful oak boards for a high end joinery comission, at a very competitive price!
Brilliant communication and shipping- now my first choice for oak!

"Love the product and great people to deal with"

Love the barrel-top I bought and was really impressed with the whole customer service experience. I wouldn't hesitate to use again and to recommend.