"Easy to contact"

Easy to contact, by phone; not a lot of those nowadays. It’s good to speak to someone and not have to play with the internet all the time.

"extremely helpful telephone officer who…"

extremely helpful telephone officer who made the booking painless and went over and beyond to accommodate our needs

"If Trains are your crack, RailTrail is a good choice of dealer."

It does just work, hotels in the right place of the right standard, journeys pensioners can cope with the connections, guides who make it happen regardless of the real world interfering. We have done 4 and enjoyed the experience enough to book more. The group sizes are big enough to find people to share the spare time with but not so the whole day is head counting. You can choose full fat train spotting or holidays with some city touring blended. The only thing I would say is read the itinerary before you book as we have had people finding a daily steam train excursion too much or that a couple of days exploring cities rather than a steam train ride an issue but that is down to read what you are signing up for rather than RailTrail getting it wrong IMHO.

"The holiday was explained well to…"

The holiday was explained well to ensure it was suitable for us. All admin went really smoothly.

"You are dealing with humans (not IT systems)"

RailTrail responding promptly after my initial contact.

Their processes are straightforward and I look forward to my first trip with them.

It’s great to communicate with a human being.

"extremely helpful on the phone and…"

extremely helpful on the phone and quick receipt of paperwork very organised

"Easy to deal with"

Easy to deal with

"We have had 3 Holidays with Railtrail"

We have had 3 Holidays with Railtrail, 2 in Europe and 1 in Scotland. 2 more booked for 2025, 1 in England and 1 in Switzerland. Every holiday has been packed full of interest. The hotels have all been excellent, and because of the holiday type, close to a railway station for convenience. It is always nice to travel in limited numbers with people of like minded interests. The tour managers are excellent. It is also good to have some freedom to do independent things as time allows. Booking has always been straightforward and the office staff only to willing to give advise if required. First class holidays.

"Good knowledge from Phil"

Good knowledge from Phil. He understood all questioned asked.

"This is the first time I will travel…"

This is the first time I will travel with Railtours but so far impressed with the handling of the booking process