"Great customer service "

We went in today ( 21.03.24) and had great customer service from Graeme he was very knowledgeable and was able to answer all our questions. Very happy with our purchase of a Himolla chair

"Salesperson Graham was very helpful and…"

Salesperson Graham was very helpful and knowledgeable

"Mattress problem"

I had a problem with the springs in my mattress, about three years after its purchase. I was treated very courteously by Smiths and advised to sumit a photo. Within a few days I was told the makers had decided to replace the mattress free of charge rather than repair it. I was invited back and time was set aside at Smiths to choose a replacement. This was delivered promptly and the old mattress removed by the efficient and pleasant transport staff. This was very impressive service.

"I would highly recommend Smiths of Harrogate for their excellent customer service."

I would highly recommend Smiths of Harrogate and the Store Manager Jamie Dalton and Scott Davison who runs the warehouse and delivery operation. I wanted to support an independent store when I ordered my new mattress and their customer service made all the difference.

"First class service, advice and purchasing experience."

I spoke initially on the telephone to discuss the various models of Himolla sofas available. The salesperson, was knowledgeable, polite and prepared to discuss purchase options. I travelled over sixty miles, based on this conversation, to try the options available. I was not disappointed. The range was extensive. I was able to try out numerous styles, try different cushion firmness, see multiple colours of leather and wood frame and reclining options. Nothing was too much trouble for the salesperson who guided my wife and I through the selection process. The model we decided upon was made with an informed decision with absolutely no second thoughts, as is often the way when buying expensive items. Due to the thorough, patient, attentive manner of the salesperson exactly the right sofa was chosen. Thank you

"Superaltive Service"

I required a new electric reclining chair with prompt delivery. In the showroom I was shown a selection and having had a demonstration was left to make up my mind without any pressure. Having made my choice the chair was duly delivered as promised professionally and on time on Friday.

Unfortunately, over the weekend, a fault developed. I rang Smiths at 9.10 am on Monday. By 1.30 pm not only had someone come out to diagnose the problem but a new replacement chair had been delivered and installed. Please note `I live 14 miles from the showroom.

That is service. Thank you.

"Wonderful service at Smiths of…"

Wonderful service at Smiths of Harrogate. From getting the best advice on most suitable quality carpet, ordering process, meeting date for fitting and quality of actual fitting - all excellent and lovely people too! See you soon for stage two :)

"Great bed selection"

Frank was very knowledgeable on different makes of bed and the price was very competitive

"We were welcomed to the store and…"

We were welcomed to the store and explained our objective for the visit. We were shown various options along with different wood colours. We never felt under pressure and were allowed to make up our own decision. We revisited some items again before making up our mind. Placing the order was easy and delivery fitted our desires well.

"First class assistance and delivery"

Having initially visited Smiths furniture shop in late October, from the moment we arrived at the shop my wife and I felt we were looked after in a way that only a family run business knows how. My wife has disability issues and I was due to have an operation just prior to Christmas, Jamie Dalton who served us made every effort to ensure our chairs arrived prior to the Christmas holiday. The attention we received was excellent ensuring that we felt we hade made the right choice of furniture with regards to our needs. I will without doubt return to the Harrogate shop in the future and recommend Smiths to anyone looking to purchase new furniture.