"Needs a lot of improvement"

Although we are very pleased with the vehicle, the adaptations including the ramp have broken down several times. It can sometimes be difficult to get hold of customer services to get the van repaired. The engineers are very good although the latest one who came out very recently said that the fault with wiring should have been picked up before.
Also the handbrake became faulty which has now been repaired.
The communication is not always great as I’m chasing up a fascia repair for the handbrake and ignition switch .
There is no out of hours service and the RAC are not trained to deal with issues with the adaptations.

"I absolutely love my adapted VW van"

I absolutely love my adapted VW van, it has given me such freedom. I now have the independence to go out alone without help loading my wheelchair as the van does it all.!

"Great product & staff"

Great product, lovely staff and always helpful

"Very good"

Very good, and helpful all the time......

"My Ford Custom"

After a years never ending wait due I'm told to Covid restricting vehicle availability, it was finally delivered to me just before last Christmas. In fairness I was kept informed as to the progress of the build and am overall pleased with the end result. However I have one major issue being that the power winch installed for me keeps blowing fuses and its controller operates in reverse. I am not using it at the moment because cannot commit to a time for the rectification to be done. I am undergoing medical procedures and am hospital two or three times a week. I will contact G M next week to arrange the repair/ongoing problem to be sorted.

"Very good"

Very good. The guys are really helpful

"After sales poor"

I'm still waiting for the seat belt extension to secure my wheelchair. It's been over 2 months since I got my vehicle.

"A great team"

Came out very quickly and sorted problem and have a good customer service

"My new car had been off the road for a…"

My new car had been off the road for a long time as it was over the Christmas period. The mechanics are known to me they listened to my problem and sorted it out professionally I was so relieved as I rely on it to get to work. They hadn’t seen this problem before they found it difficult to believe it, luckily for me they had a replacement part it their van. Thank goodness they have mechanics for different parts of the country.

"Excellent service and wonderfully…"

Excellent service and wonderfully appointed vehicle that now allows me to see and experience the world around me. Having been bed bound for the last year and a half and will be for the rest of my life it’s a life changer. Thank you so much for providing this for me.