"Found you very helpful was pleasure to…"

Found you very helpful was pleasure to deal made it very easy from start to finish

"Very good communication from start to…"

Very good communication from start to finish. Kept fully informed at every stage and they were always on hand to answer any questions i had.

"The demonstration was very good and…"

The demonstration was very good and explained everything. But I do find that keeping up with the progress of the conversion would be helpful and the customer not having to chase the order but when I do ring the person dealing with it is very helpful

"Still waiting for the vehicle"

Still waiting for the vehicle

"Excellent service"

I would like to say that the whole experience with yourselves was very pleasant and straight forward. You all understood my needs and made the experience pleasurable. The few little teething problems got ironed out and dealt with very quickly.
I was updated when the vehicle went through the different stages
Very pleased with the service and delivery and hand over . Thank you so much

"Excellent efficient and informative…"

Excellent efficient and informative service from the first phone call to the order. Friendly and approachable and happy to explain patiently the difference in vehicles

"I personally will never use GM Coachworks again"

Ordered my drive from WAV Jan 2020, was delivered September 2020, by the second week after delivery the ramp failed, this was just the first of numerous faults and has been going on for almost 12 months. It was supposed to give me freedom and worry free motoring, but have had nothing but worry.
GM customer service is terrible, you spend ages trying to get through only to be told that someone will phone you back with an appointment for an engineer, this call back could take days to come if it ever did, had to chase them so many times, Engineers who came out to my Van were lovely all Barr one who told me that he was a lift engineer and didn’t know how the ramps worked, obviously that filled me with extreme confidence (not) in the past 11+ months I have had 6+ engineer visits, coupled with my van taking 2+ trips back to Taunton to GM workshops, but still got issues, and GM love to blame other people, it is never the fault of GM always other parties, in MY experience they lie and mislead to deflect away from taking blame for anything, instead of taking ownership of a problem and fixing it 1st time it feels like they bodge things, a mend and make do attitude. Finally had to have a whole new UPRATED ramp and wiring along with motors etc, after the final time it failed and the RAC engineer stated the motor for lifting and lowering the ramp was not powerful enough and the one fitted was the same an electric window or wiper motor.
Have now formally rejected the vehicle with Motability and am looking to order a new vehicle that is fit for purpose and in good mechanical order.
I personally would never use GM Coachworks again, and would just advise others to do you homework before choosing them.

"Very professional and most of all very…"

Very professional and most of all very helpful in getting us exactly what we needed with our wheelchair accessible vehicle! It has made the world of difference.

"I was happy with the way i was treated…"

I was happy with the way i was treated by Charlie and the team

"Not Great Service"

I ordered my drive from wheelchair vehicle in 10th August0. 2019 and received the vehicle August 2020 yes corona virus had an effect but my order clearly states twin sliding doors but when the vehicle arrived it had one sliding door when i asked about this I was told the offside sliding door was not installed as the lowered floor ground clearance would be compromised it was very hard to contact people at GM Coachwork to get answers about the initial delays over the vehicle and getting it to the second fix supplier who had to do the hand over to me when vehicle was completed which was a problem because did not convert the vehicle so did not know the ramp worked and why it only had one sliding door or how the seating system worked or any of the controls.