"Poor service"

Poor service. Poor communication. Poor administration. Overpriced. All the negative reviews on here are believable.

"Poor Customer Service"

Take the 5 star reviews with a very large pinch of salt. Possibly written by friends or family. If I could give no stars I would without hesitation.
In my experience this is one of the worst service providers I have ever had the misfortune to encounter. Change of leadership but the same old wine in a brand new bottle. Under the old regime you would invariably get a reply to legitimate issues or concerns. Most likely patronising, condescending, high handed, rude, aggressive and offensive. But a reply of sorts, albeit the content was untrustworthy and of dubious integrity. Under the new ownership the legal position that you have the right to remain silent seems to me to be the policy. Management and staff do not reply to legitimate customer queries in my experience. 'Phone calls are not returned and emails go unanswered. Big,big training needs in terms of customer service. The company does not belong to a regulatory or governing body so the complaints system is internal. First Helena looks at your problem and then Lisa at stage 2, despite the fact they may have been at the root of the problem . Good luck with that. Does not fill you with confidence that they will look at the problem impartially. Nemo judex in cause sua.
Do not expect too much in the way of business openness and transparency. Is it at all possible that Disclosure was not in the curriculum back in the day?
Speaking from experience my advice would be proceed with extreme caution if you must have business dealings with CSM, and avoid if at all possible.

"I recently had a rental query and had a…"

I recently had a rental query and had a few wee probs getting things sorted, thanks to jean with her prompt actions, she had all the paperwork done and emailed to me in no time!!!! I will be asking for jean from now on!!
Thankyou xxx

"I have always found CSM to be…"

I have always found CSM to be professional and curtious. Any issues have been dealt with in a prompt and timely manner.

"Staff are lovely and helpful!"

Girls are lovely and helpful!

"Amazing service from CSM"

We had a leak from a dormer window in our investment property. As we live overseas it was going to be a problem to fix. However thanks to the lovely Helena at CSM the problem was sorted quickly and efficiently. Also she pointed out the problem was actually a body corporate issue so the repairs ended up costing us nothing

"Terrible terrible outfit"

Terrible terrible outfit. They literally make up costs to suit themselves and have no accounts to justify their costs and you get a simple response of pay or face legal action.
Their go to response seems to be “that was before we were under new management” but be under no illusions, the new management are just as greedy and money orientated as previous.
It’s only a matter of time before these management companies have to be regulated.
For anyone reading this that’s thinking of buying a property with a management company, think long and hard then walk away - not worth it.

"If there were ZERO stars that would be…"

If there were ZERO stars that would be much more appropriate. LYING ,CHEATING, DISHONEST, HOPELESS ,SHAM of a company. Under no circumstances let them anywhere near your property. You will be paying for services that NEVER happen.
When they actually do something they get a set of cowboy builders in, who don’t finish the job and CSM get their cut regardless.
Absolute SWINDLERS. Run as fast as you can!

"Highly Recommended"

Ive dealt with CSM as a maintenance company for over 15 years, they have recently underwent a change in management. The staff that i deal with (on a weekly basis nearly) are utterly delightful and efficient. The new portal they have created is really helping me manage the payments (and not get lost lol), and they are always so quick to get back to me when I need help! Its actually a pleasure to deal with them right now!

Highly recommended

"I highly recommend CSM"

CSM has been under new management since April 2020. The new management team is highly professional, very personable, thorough in all their dealings and have complete integrity.”