"Refuse cash payments"

Similar to other comments I have seen on here although having been regular customers for several years, mainly at the Winchester branch, we are now unable to use cash payments. We will not be returning and I'm aware of others who now refuse to buy from them. According to a recent statistic I heard on TV just a few days ago there are still more than 3 million people in the UK (I guess mostly older) who do not have bank cards so how are they expected to pay?

"Worth the Price"

Ordered online, excellent quality chocolate well worth the price.

"Tasty chocolates"

I have been to their cafes on many occassions. They are not cheap, but the chocs (and hot chocolates) are delicious and clearly properly made. I like to get the darker hot chocolates, 80% maybe with some salted caramel. Delicious. And they always add a chocolate on the side. My wife likes to add a scoop of their ice cream in her hot chocolate.

"Great customer service and quick…"

Great customer service and quick delivery, thank you!

"Awful service at the Winchester…"

Awful service at the Winchester branch..they also do no take cash which was very embarrassing..will not return

"Favourite chocolate shop"

Favourite chocolate shop and hot chocolate! Visit when I can and their mail order is good. Chocolate is expensive but good quality and ethical. When visiting, it's amazing to go somewhere where there is a choice of hot chcolate! Usually in a café you only get 1 and it's made with powder... but the best hot chocolates, like Chococo, are made with real chocolate and you can choose how much cocoa. I always go for 80%. Haven't tried the artisan chocolates but love the plain bars, hot chocolates / flakes and in Winchester the King Alfred chocolates are a treat and nice idea.

"Nice but maybe not worth the price"

Biggest let down is that they use royal mail to deliver instead of a delivery company that actually delivers on time. Ordered as an anniversary gift and came 3 days late. Not all of the chocolates are our cup of tea, but there are some really good ones in the selection box. The brownies are super dense and rich... Almost more like fudge than a brownie. Really tasty but you can't eat much in one sitting. Overall I do think they're a little overpriced for what you get, but as a treat or gift they're probably worth it.

"first class chocolates"

Good quality chocolates can be a divisive subject and from some of the reviews i have read its clear to me some people are being picky and others should stick to cadburys,my own experiance with chococo has been brilliant,first class and professional,i am a massive fan,keep up the great work guys.

"Worth the money - delicious"

Wow. Unbelievably good chocolates, some of the best I have ever had. Nice range of flavours and unusual combinations. Ordered online and they turned up well-packaged. Aiming to visit the Winchester store soon!

"Never again"

I have used Chococo before. Their chocolate is alright, not on the same league as Alain Ducasse, Leonidas or Neuhaus, but sort of a hippy Hotel Chocolat.
I had seen they had problems with their deliveries at the time of the mail strikes and that they were seeking a different courier, but I made an error when I bought my Easter egg with them in March 2023, delivered by Royal Mail.
The order was expected to arrive by 4/4/23 but it is now 13/4/23 and it has not arrived. It continues to be living its own Groundhog day experience at a Royal mail centre. The Easter egg was a present so I had to arrange for an alternative gift.
Once Chococo were informed, I found their response uncompromising, saying that they had to work together with their courier and that I would have to wait until after 19/4/23 before they would issue me any sort of refund. This added salt to injury.
Obviously, I will never order from them again as they are not reliable and would rather spend extra money to get worthy customer service.