"I have used Oh Sew crafty before and…"

I have used Oh Sew crafty before and found them quick and efficient.This time I was caught out by their small print about more than one order of a piece of fabric being cut in a continuous piece. I ordered as 2 separate items, a fat quarter and half a meter of the same fabric - and was sent, uncut, half a meter + a thin(or long) quarter. They do not even sell long quarters, and as fabric is not pastry there is no way I have been given what I ordered
The person on the phone said I could send it back and reorder. She was adamant however that I should have known from the website. I’d already paid postage once so do not want to pay 2 more lots.
I wrote a review for their site saying how disappointed I was and this has disappeared into ‘moderation’ - their reviews there are all very positive.
It is depressing that they are prepared to lose good will over the length of a fat quarter- or in fact half a fat quarter!
Needless to say I shan’t use them again

"Amazing customer service!"

Amazing customer service, contacted me to let me know one of my fabrics was out of stock and agreed to a refund straight away. Very friendly.
Top quality fabric for great prices, will be shopping again

"Lost my Loyalty"

Constantly getting orders wrong, wrong fabrics get sent out and customer service agents have the WORST attitude. So utterly dismissive and unwilling to compromise, and completely unapologetic when they make mistakes.

I used to sing this company’s praises to my fellow crafting friends but now I’ll definitely be urging them to shop elsewhere.

"Poor quality fabric and dismissive customer service "

Further update. I wrote this review on 27th September 2024. The company responded to this review today...2nd March 2025. My comments stand.
Update. I've just had a response to my email re their shoddy fabric and apparently, as well as being expected to pay the return postage for something that isn't fit for purpose, there will be a 10% ' restocking' fee taken off the refund.
Don't touch this company with a 20ft pole. They are dishonest

This is the second order I've placed with them. In the first one, an item was missing. It was one fat quarter of fabric. I let it go because I didn't realise until I checked the order a while later.
This time, the fabric was just appalling quality and not as described, or fit for purpose. When I contacted them, they said that I could return it but would have to pay the postage because they ' didn't know what customers expectations of the product were'. It was described as brushed cotton and in the description, it said that it was suitable for making pyjamas. I bought it to make pyjamas...that was my expectation of the fabric.
Just beware when ordering from this company. It's not good value if you have to throw it in the bin

"Still a dreadful website"

Still a dreadful website, no idea how anyone actually gets to order anything. Slow, continual freezing, utter waste of trying to see range of goods. Judging by the reviews, seems I don’t need to bother anyway.

"Great Service and very fast delivery "

I spoke with Kim who was really helpful. I ordered in the afternoon some fabric to make some toys for my dogs birthday, and it arrived within 24 hrs and is exaclty what i needed. Thank you so much

"Super fast delivery for…"

I placed an order yesterday for swimsuit lining mesh and it arrived this morning!
Great quality and exactly what I ordered.
Thank you

"Great customer service bit please dont fold waxed material "

Placed an order for vinyl and waterproof canvas. They rang to check the order which was lovely of them.

Speedy delivery. The only reason I have not rated a 5 was that the waterproof canvas was folded with has left cracks in the material on the back. Lukily it is for a linning so will not show.

But thank you for being so lovely on the phone. Apart from the cracking I am delighted with my order. The material was also was true to colour

"Fantastic service"

I have ordered from Oh Sew Crafty several times and each time the service has been impeccable. Yesterday due to a family emergency I needed fabric delivery expedited and they were quick to help and efficient and I have the fabric today. Highly recommend.

"Super fast delivery!"

Ive ordered online twice, approx 6 months apart and both times the order arrived the very next day, it was as if it was sent before I even knew what I wanted! 🤣🤣 very impressed, great value and quality fabric, thank you.