"Empty promises"

I recently ordered a sample from two different companies, Oh Sew Crafty being one of them. I contacted both companies and asked that if the sample suits my needs can I have my full order cut to that size instead of sending one huge length of fabric. Both places said yes that’s fine.
I happened to prefer the Oh Sew Crafty fabric so I contacted them again to remind them that I was going to order and to cut it as discussed. They agreed again.
To be clear, I would not have ordered if they refused to cut it because I already have enough to do for my upcoming wedding.
The fabric arrived in one huge rolls.
I emailed Oh Sew Crafty questioning why exactly they had sent me this after discussing multiple times that I did not what it. They replied asking if I want them to “look into what they can do”. I’m not sure exactly what they mean by this. I suggested sending it back to them to cut, but I’d like them to cover the postage since I wouldn’t have ordered in the first place. Their response was refusal to cover the postage back to them despite them being at fault.
The fact that they are unwilling to cover the postage (probably £10?) to make a customer happy is beyond me to be honest.
So yes, now I get to look forward to sitting on my bed and cutting 45 bits of fabric, as if I don’t have enough to do for my wedding.

"Great customer service"

I placed my first order with them recently and had a query about some fabric. They were really helpful, with great customer service. The green sparkle fabric looks great in my quilt, I think I need more colours! The Christmas print cottons are lovely.

"Great quality polycotton"

I ordered some polycotton halloween design fabric to make hair bobbles scrunchies and bags.
I must say I was very pleased with the quality of the polycotton. Much thicker than previous polycotton I have ordered in the past from other companies. It was sent out and received by myself within three days. Very happy will definitely use this company again.
Thankyou Oh Sew Crafty

"Waste of time"

Utter waste of time placed an order 26.08.2022, chased order numerous times. Status showed processed and sent but never received. I was told they would resend order. After a couple of weeks after still not receiving order I requested a refund (which I must admit I received very promptly). Such a shame really as the website looks good with a vast array of products but not any good if you don’t receive them!

"Keep up the good work"

I have been purchasing from this company from when it first opened in a small unit Just outside Kidderminster never had a problem. In the new unit I have been known to go in 3 or 4 times a week. The young men working in the shop are always pleasant and helpful. In fact I’m about to take them a tin of biscuits because they are so helpful.When I was helping to make quilts for the people of Ukraine Neil the owner very kindly donated a substantial amount of fabric to the sewing group. These young men are not stitchers their job is to help you find the fabric you require and cut it for you. This in my opinion they do extremely well.

"Always great"

I’ve now ordered from Oh Sew Crafty on multiple occasions. I placed a large order on Friday just gone and everything arrived Today (Tuesday) which was great. I’ve never had an issue with the company the fabric is great value and there’s such a great range to choose from. Don’t have anything to say about customer service because I’ve never needed it. Overall extremely happy and will continue to be my go to place for fabric.

"A fantastic range, shame about the attitude!"

A fantastic range of stock, however when I asked if they had leather I was told by a young man with a sullen expression “ yeah, it’s there” he was pointing to pvc leather. I said, “I mean real leather” to which he stated “ no”.
Doesn’t sound like much but there’s always been an attitude problem and no smiles each time I’ve been. I don’t expect a welcoming parade but common courtesy would be nice.
I’m not going again and wouldn’t recommend them, purely based on the unfriendly atmosphere. Which is a shame is I like to support local small businesses.
If you like the broad, excellent range of material and accessories and can put up with being treated like you’re an inconvenience then this is the place for you to go!

"Terrible dishonest company"

Terrible dishonest company.
I bought a pattern and then they told me that they had sold it for the wrong price so cancelled the order. The reason they gave for the cancellation was that I had cancelled the order, which I had not done. I don't like sellers who lie. Buyers beware.

"Poor customer service and only allows 5* reviews on their website"

I responded to a request for a review and submitted a 3* review. However, they only publish 5* reviews on their website so have lost a star here. Pathetic!
Not for the first time I had to chase an order that should have arrived as they were awaiting delivery of a product. If a product is not in this needs to be communicated to the customer and options given. Poor customer service.

"I used to get a lot of fabric from this…"

I used to get a lot of fabric from this company. But have to say I am very disappointed with them now. Constantly ordering in stock fabric. Only to be told a few days later, it's out of stock and won't coming in, or there's a long wait. Sort your stock control. No issues getting a refund. But won't be using them anymore.