"Fantastic service. From the moment we entered the showroom…"

From the moment we entered the showroom of this family business, we experienced magnificent personal service. Everyone we met was helpful and attentive - Ian came to check out our space within three days and Paul lit up a couple of stoves in which we'd shown an interest and had them ready and waiting for us on our second visit to the shop. Jean upstairs was a friendly and efficient contact on the phone too - mustn't forget her! We opted for a Stovax Chesterfield and are delighted with the installation and how it changes the look of our sitting room. It took a while for the suppliers to deliver the stoves, owing to the current problems of covid, but it was worth the wait of a few weeks! Andrew and Nigel came to fit it and were so pleasant and hard-working; the whole job only took two days and they did a meticulous job. We cannot recommend this company highly enough - great service all round. We shall be back to choose a shelf to finish it off! Thank you Flames!

"Our New Fireplace"

A huge thank you to Flames our lovely new Gazco Riva2 600 'in the wall' fireplace. It looks wonderful and has made a massive difference to the look of the room! A special thank you too to Andrew and Nigel. It was a pleasure to have you both working in our home. Flames installed our original fireplace more than 30 years ago and have been servicing it annually, we can't recommend them highly enough and have in fact decided to move our gas appliance home service package to them from now on!

"The team recently fitted a new gas fire…"

The team recently fitted a new gas fire with made to measure surround. Fixed a flue and chimney issue and cowl on chimney. They were professional and tidy and worked like troopers for the day. So happy with the work and have them booked for more work (new boiler and other jobs) in two weeks. Excellent company.

"Fantastic Customer service!"

Had a boiler breakdown, found no heating or hot water one morning, Flames were able to diagnose the problem immediately, it was a very old boiler and around 15 years old, the cost to repair it was half as much as a new boiler, so I decided to have a new boiler, within 3 days I got a new Vaillant boiler, the guys were lovely, helpful, explained everything to me, worked cleanly and very professional. I would have no hesitation in recommending them. I now have a lovely new boiler, with a 10 year warranty, I have also taken out their Service Plan cover, for £168 for a year, which is a fantastic price for peace of mind and a boiler service at the end of the year. Thank you Flames for fantastic customer service from both the office and the engineers

"Second time we’ve used them because they are great!"

This is the second time we’ve used them because their customer service is excellent. They met our timetable - before the due date of our baby despite Covid restrictions! They were very clean, very professional and very good value for money. I can’t recommend them more highly. Brilliant company!

"5 Star service"

Excellent communication from the company at all points.
Installation engineers were superb and clean and tidy.
1st class experience from start to finish and would thoroughly recommend using.

"Top quality work and nice to deal with"

Installed two new gas boilers and moved some radiators. Also replaced a wood burning stove with an electric stove. All workmanship was excellent. Staff (shop and trade) very nice to deal with and clearly know what they are doing. Work was tidy, done to time and within quote. Team were also good at explaining the work done and giving any training needed. I recommend them very highly.

"All depts at Flames are top class"

We have used Flames for 4 years now on two houses. The work has ranged from basic servicing, repairs, modifications and new installations. All has been to the highest standard and all staff have been helpful and professional. I would recommend them to anyone.
I Kettner-Wood August 2020

"Riva2 600 HL"

Just had our Riva2 600 HL installed and cannot be more pleased with it. It has enhanced both the room and the existing Portland stone fire surround that we wanted to retain. The guys carefully removed part of the surround to complete the installation and once it was back in place you wouldn’t know that it had been disturbed.
Very personable, professional and accommodating installation team. All rubbish was removed and although it was a dusty job care was taken to ensure that furniture was covered before work started.
Would recommend Flames as a company.

"Wood burner accessories"

Flames supplied me with some accessories for my wood burner and they were precisely what I needed. Great service.