"What can I say the best experience…"

What can I say the best experience ever. Jack copson is a truly amazing guy from start to finish!!! Would highly recommend Kawasaki colchester and Jack copson as your point of contact true Gentleman!!

"Colchester Kawasaki- Andy"

I rang up several days before my visit and spoke to Andy Tietjen, he helped me with all my questions and queries. Very friendly and welcoming, great customer service, overall very pleased. Got so much help during the first month of having my new ride, can’t thank him enough. Over the moon with my new bike :) Thank you so much.

"Will no longer service my bike!"

Called up to arrange a service for my bike, I was told that someone from the servicing team would call me back that afternoon, I received a call back the following morning, simply to inform me that its their company policy to not service any bikes over 6 years old, even though they were the last people to service my bike.
There is no information online to help make anyone aware of this ridiculous policy or to stop them wasting their time!
Seems that customer loyalty is not a thing here.
Its a shame, as I spoke to someone last year about booking in for this service (one of the mechanics I believe) but unfortunately wasn’t able to get it done at the time, but he was very polite and willing to help... Either he was unaware of the policy, or this is a recent change, either way I don’t recommend you waste your time with this company, not if this attitude is a glimpse into how they will be conducting business in the future!
Also incredibly quick at removing my post on Facebook informing unsuspecting customers, just a little sad...

"Wow this kawasaki dealership should be…"

Wow this kawasaki dealership should be given 6 stars. Staff are fantastic. I picked 7 bikes to look at and settled on a kawasaki z1000 sx performance. The bike was priced fair and in lovely condition . I was treated with 1st class professionalism. They bough my bike and gave me a great price. Jack
copson consumate professional in his trade. . I will be returning back when I need kit or another bike. Only dealer I know off that has a barbers,cinema and a cobbled street and a cafe.

"Lazy, unorganised & unprofessional"

I came in today to collect a bike, wandered around looking for reception, asked at the parts counter who contacted a member of the sales team and mumbled something to me, I waited around until I got impatient, asked at the parts counter who contacted the sales team again, who we're looking for the key. I inspected the bike, went upstairs to complete the handover, waited around again until someone eventually came over, that must be what the additional £100 admin fee was for. I've never bought anything from somewhere so indifferent to their customers, I was ignored while they got on with other things.
I don't expect them to be as excited as me but they knew I was collecting the bike and had prepared nothing. This lazy attitude and indifference is not good for business, why not put that £100 admin fee towards a coffee machine and wake yourselves up a bit, maybe even offer one to those buying bikes from you?

"Purchased the bike from Matt Terry bike…"

Purchased the bike from Matt Terry bike as described one or two concerns but was sorted quickly and so happy to deal with Matt at Colchester motor cycles. Mal.

"Excellent customer service"

Excellent customer service, delivery of the bike very prompt.. lovely friendly staff gives you all information needed.

"Had my second service yesterday"

Had my second service yesterday
Very good and friendly service from Elliot who made me a coffee as we're not able use the cafe because of covid.
I've always had excellent service from the Colchester branch.

"GREAT CUSTOMER SERVICE"

I first found Colchester Kawasaki on a web search for a Kawasaki vulcan motorcycle.
I found a vulcan on their website and called the sales number. The salesman who answered was Matthew Terry, he was extremely knowledgeable, friendly and very helpful with the process going above and beyond the call of duty, and always there on the phone as much as possible bearing in mind how busy this company is being the largest Kawasaki dealer in Europe.
He oversaw all the dealings with the servicing and MOT leading me to be a very happy and satisfied customer with an amazing machine that I'm confident with knowing that it's been through the hands of efficient professionals.
I can therefore highly recommend Colchester Kawasaki to all who want a great motorcycle with superb service.
Mark Smith

"Had a great experience buying my first…"

Had a great experience buying my first motorbike from Matt Terry at Colchester Kawasaki. He was super easy to talk to, never pushy, patiently answered all my questions, sent me loads of photos (as I was buying the bike unseen), kept me informed throughout, and made the whole process easy and pleasant...and despite this hectic week they managed to get me my bike today, just in time for lock down! Even the delivery driver (whose name I forget unfortunately) was s pleasure to deal with, friendly and patiently talked me through the bike and paperwork. Most grateful! Many thanks!