"Reply from Lewken Plumbing And Heating"

Reply from Lewken Plumbing And Heating

Updated a day ago
Hi Bharat. I'm slightly confused by the lies in your review, firstly we took both the plastic tanks out of the loft that was in use on the old system. We are not responsible for removing old galvanised tanks that would've been left in the loft from the previous installers as per our terms and conditions that you signed into. You opted for the most exspensive boiler on the market and moan about it being exspensive after we knocked off £600 from your original price. Also the house is a building site under renovations and is in a state not sure what you mean by we left a mess?
Also your co alarm was left on top of the boiler.
All your reviews you have left on trust pilot for other companies you call them fraud companies aswel honestly there is no pleasing some people
Regards
Jamie.
Hi Jamie, 11-04-25
Thanks for your response, but I’d appreciate a more professional approach to resolving this matter.
Firstly, I should not have used your service when you asked me to pay in CASH for better price.
Before posting any public review, I made multiple efforts to communicate with you and give you a chance to address the issues. For transparency, our WhatsApp messages:
From Bharat to James – 14/03/2025
"Hi Jamie, carbon monoxide alarm not given and water tank has not taken out?"
No response received.
From Bharat to James – 28/03/2025
"Hi Jamie, I hope you're doing well.
I'm following up on our last conversation from 14/03/2025. I have yet to receive a response from you regarding the carbon monoxide alarm, which was not provided, and the water tank, which has not been removed as agreed.
While the pre-sales communication was excellent, I now feel as though I (as the customer) am being ignored. I would appreciate it if you could provide me with a clear timeline for the completion of these tasks. If you are unable to proceed, please let me know so I can make alternate arrangements. In that case, I will expect a refund for the undelivered items, which we can confirm.
Additionally, I would like to express my dissatisfaction with the after-service experience. The work was left incomplete, the site was not cleaned properly, and your engineer seemed rushed to leave. I will be writing an honest review online to reflect the service I have received."
James replies:
[12:17, 28/03/2025] “Wasn't your house a building site”
“Carbon monoxide alarm costs £10”
“The job we done for you for the price is top notch if you ain't happy then you should be”
To which I replied Bharat:
“So, you're planning to leave it messy and expect others to clean up after your rubbish?
The carbon monoxide alarm costs £10, but it's not just about the cost—it’s about providing a complete service.
As for the water tank, your team left it behind. I was clearly told by Jeff that your team would cut and remove it from the loft. If this now comes at an additional cost, please confirm whether you are handling it or not—let me know ASAP.”
Only after continued silence and inaction from your side did I decide to post a review reflecting the 100% facts of my experience.
Jamie, I genuinely wanted to resolve this professionally and privately. My review is not meant to harm your business but to represent the truth of what took place when all avenues of communication failed.
Also, you have no right to comment on the other reviews I’ve left for different companies. Every customer is entitled to share their honest experience, and I stand by mine—just as I am doing here.

"Really happy with there service staff…"

Really happy with there service staff are very polite , all work was done very well!

"The 3 port valve was not working"

The 3 port valve was not working, a phone call to Jamie got it sorted. Tyler traveled from Ashford to Broadstairs and fixed it. Tyler was very professional, knowledgeable and pleasant, a credit to the company. Fantastic job.

"What Service "

We contacted this company over the internet after having trouble with our boiler . We contacted them over the weekend and on Monday received confirmation of Ivan coming out to give us a quote for a new boiler as ours was now over 17 years, so before prices go up and having to have a different system ie heat pump boiler. Ivan called us on the day saying he was held up in traffic . On his arrival Ivan looked at our old system and then walked around the house seeing what we had and then sat down to work out the price . Having received various quotes online from companies without even seeing our system that were all very competitive in pricing once we received Lewkens price on Monday. We called up on Tuesday and decided to accept the offer and paid our deposit. Later Tuesday afternoon we received a call from Lyndsey offering us a fitment date of Wednesday we nearly fell of our seats . What a service but later on Lyndsey called saying they could not source our boiler that quick in the end so we went for Friday . Three days later 8:00 am Gary their fitter was here ready to do the deed. By 11:30 everything was done completed and we were well pleased with the installation and the cleanliness of the fitter . I have read other reviews today of the company and yes there are a few negative reviews but that always happens but for us Lewken get 10/ 10 from start to finish.

"New combi boiler"

Had a new combi boiler installed last October. Jamie did the spec then his team of 2 the work. They were quick and thorough and explained everything. Great job. The office also very helpful

"Combo boiler replacement "

Many thanks to Lewken Plumbing for the new combo boiler. A professional service throughout! From the initial phone call with the office to the 2 lads who carried out the installation (Gary and Tyler.)
I would highly recommend this company and will use them.

"Amazing service. "

I recently had my boiler fixed, and I couldn't be more pleased with the service I received! From the moment I called, the team was incredibly responsive and professional. They scheduled an appointment quickly, which was a relief as I had been dealing with rubbish heating for weeks.

When the technician arrived, he was polite and well-prepared. He thoroughly assessed the situation, explained the issues in a way that was easy to understand, and presented me with a clear plan of action. I appreciated how he took the time to answer all my questions and ensured I was comfortable with the process before moving forward.

The repair itself was done efficiently and effectively. The technician worked diligently and even took the time to clean up after the job was done. My boiler is now running smoothly, and my home is warm again!

What stood out the most was the level of customer care. It’s rare to find such dedicated service these days. I now have peace of mind knowing my boiler is in top shape, and I have a reliable company to call if I ever need assistance in the future.

I highly recommend this company for anyone needing boiler repairs. Their professionalism, expertise, and commitment to customer satisfaction deserve all five stars! Thank you for restoring comfort to my home!

"Was really quick to come out and…"

Was really quick to come out and complete the job

"Emergency Install "

I rang Lewken in a bit of a panic due to my boiler breaking down and having a family with three young children and no heating or hot water I needed this sorting ASAP!

I spoke with Jamie on the phone and explained my situation and he managed to get out to see me on the same day, unfortunately gave me the bad news I needed a new one but the service was amazing. I paid my deposit and by the next day I had an engineer at my house installing a new boiler and by the time I was home from work we had heating and hot water again! No mess left in the house and the engineers were very pleasant evening when my children kept asking them what they were doing! We had a Hive thermostat fitted and their engineer stayed and showed my partner how it all worked and just showed very thorough workmanship. Really impressive!

Lyndsey was really helpful after and made sure we were happy with the install and I couldn't be happier, would recommend them to anyone!

"What can I say…"

What can I say…. Jamie and his team was excellent very professional clean and tidy excellent customer service…. We had a boiler installation done I would highly recommend Jamie and his team all day long… thank you for a wonderful job…