"Appallingly inaccurate size guides for…"

Appallingly inaccurate size guides for shirts

"Helpful customer care and great clothes"

Amber is good at sorting issues, I needed to try on some jeans and she ordered them in with no hassle. Always love the clothes

"Wax Coverall Jacket and sizing"

Great service as always.

Sizing for me with Drakes is often tricky.

For my most recent purchase, the Green Waxed Coverall Jacket, I opted to purchase a size 42, which ended up on the short side in the sleeves and across the back, (albeit chest and body fine), so I decided to buy the 44 which has that little bit more room across the back and to layer underneath, as well as giving that relaxed look. I would say that the sleeves are still too short, with shirt sleeves hanging well below the jacket cuff. (I am 6´3¨, typically a 46´´ chest and 110kg.)

I ordered the larger replacement and tried both on, and decided on returning the 42.

As always, delivery and service was reliable. Replacement came within 3-4 days and my refund for the returned jacket was back in my account within a week of arriving back at Drakes. All very seamless.

As a side note - I would love it if Drakes made one sizer larger for all their over shirts and jumpers to accommodate the slightly larger chested, shouldered individual (XXXL).

"Stellar Amber"

The customer care service was really great.
Amber made it possible for me me to receive my sleeveless pullover in time for my tomorrow's meeting.
I am really grateful for this.

"Great customer service"

Great customer service, Fast Communication and delivery

"BE CAREFUL WITH ARCHIVE SALE"

Ordered 4 items on the annual Archive Sale. And this review is solely on my experience with this.

I wanted to return two items, but due to the fact that the UK is no longer part of the EU, Drake's doesn't provide return rights. This is stated at the very bottom of the checkout page. I didn't notice it or check the rights since I have ordered from them before and returned items with no problem.

Also, the items I ordered dropped by 50% only three days after I ordered them.

I am sure they have their reasons to do this but to be honest, I feel deceived as a customer. Not worthy of a "luxury" brand like Drake's.

It’s a poor way to operate an e-commerce, and the service provided by the Drake's team is substandard.

"Fast shipping"

Fast shipping

"My Jean Jacket arrived a day earlier…"

My Jean Jacket arrived a day earlier than expected.
It showed up in a very classy box too.
I tried the Jacket on and the fit is perfect !!!
After a close inspection I realized the quality of the workmanship in the making of this Jean Jacket.
It is without a doubt the best one every made.
Thank YOU so much Drake's Team

"Great customer service"

After emailing Drakes for replacement buttons on my Black Watch work shirt, Amber at Drakes responded quickly to my email & is now sending on replacements by courier free of charge (I had offered to pay) so I can back to wearing one of my faves - great customer service - thanks Amber!

"Fast delivery"

Fast delivery. Very professionnal!