"Dan was incredibly helpful and VERY…"

Dan was incredibly helpful and VERY patient!!! Thankyou so much for taking the time to explain everything.

"Great System After Initial Concerns!"

Initially, I had my reservations about transitioning to this system, especially coming fresh out of a contract with Proscript. I even found myself regretting the move at first. However, after two years of using this system in our pharmacy, my perspective has completely changed.
I have come to appreciate its user-friendliness, which stands out significantly when compared to both Proscript and Titan, systems we utilise in our other stores. In fact, I now favor this system over the others.
One piece of advice I would offer to RXweb is to consider incorporating an RMS module, an area where Proscript currently excels.
Overall, I am very pleased with this system and encourage RXweb to maintain their excellent work. It has truly proven itself to be a great asset to our pharmacy and the price point is great compared to the competition, also its not reliant on a fast broadband connection like Titan!

"Pathetic service"

Pathetic service, impossible to get through to them over the phone and they never come back to you as they promise. We have switched our other 2 pharmacies away to proscript and honestly its value for money.
They blame everything on windows updates and their engineers have rarely solved a problem for us over last 4 years we have been with them.
Did not want to leave a negative review but they even struggle to solve the most basic issues .

"Daniel at RxWeb was very helpful and…"

Daniel at RxWeb was very helpful and considerate towards our business needs when installing this program on remote terminals. I highly recommend their services!

"Good easy to use system but limited features"

Good easy to use system, but, real danger of being left behind if innovation is actioned.

The basic dispensing modules are easy to use, but, there is no:
1. Clinical services module (e.g. recording NHS & private services etc)
2. Automated accuracy checking non-existent. Rx apparently say that this feature is coming soon, but they have said this for two years now.

I think RxWeb is a great system but is in danger of being out-dated very quickly.

"Matches any other PMR hands down"

We Hav been using Rxweb for several years and it works perfectly. Like all systems you do get the odd niggle but this is resolved very swiftly.
Rxweb integrates with our BD Vmax Robot and the blistering robot. We also use the bag tracker app and that’s fab too, saving us time.

"RxWeb app functions well but there are…"

RxWeb app functions well but there are a lot of issues that have been suggested and expedited in the past but nothing has happened. The list is long
1. The product database is out of date and shows discontinued products. For example: Paracetamol variants are far too many.
2. There should be a search button where we can add a new patients NHS number to download the patients details. This would save a lot of time.
3. In the bundle we are allowed 200 text messages per month which is inadequate. We have over 1000 patients using our services per month hence 200 texts are not enough. As a result of this we have to email them or better still phone each one to infrom them that their meds are ready.
4. Printer control on the labelling has always been poor and inconsistent. Sometimes, 2 labels are generated with no information on the 2nd label and data on the 1st label over-writes on the pharmacy address making the directions/warnings illegible.
5. Handling, "owings" are a pain. The software is poorly written where we click on the DRUG>OWING and select the patient which opens the whole original script. We then have to select the owing item again to process. It is very convaluted and time consuming.
5. Printing repeats for patients is where the control is lost. The font used is wrong and the wording needs to be amended.

"A good, stable PMR"

We have been using RxWeb for over 5 years now. Low cost is an obvious plus, but also the helpline is user-friendly with short wait times and friendly, knowledgable staff. Its also super-stable; the platform has been down for maybe 1-2 hours total in over 5 years (I honestly can't remember the last time it was down). I wish the care home functionality was better, but all PMRs inevitably have their pros & cons

"Absolutely ridiculous service"

Absolutely ridiculous service
I’ve been with them for 15 yrs and now I’ve moved 1 branch to another provider and they kick off. I only moved out of principal RxWeb lost me tens of thousands of pounds. Over promise under deliver!
Now they will lose all 16 contracts
If you need any info on this please just ask

Also I was begged to put a review on here and offered freebies but never entertained them
Hope the positive comments are genuine and not been incentivised.

"Your best friend in pharmacy work."

I have started using Rxweb two weeks ago. From the start i found it easy to use and reliable. Today we had the pleasure to be visited by Mr. Danny Thiele, from Rxweb, and gave us all the nice tips and tricks on Rxweb's sleeve. I have to give him 10☆ for "pharmexplaining" to us all the features of the program. Thank you!