"Best excellent"

Best excellent

"I got best order on time"

I got best order on time

"Pathetic customer service no response…"

Pathetic customer service no response on email neither on whatsApp there is no contact number to speak to someone I order pre booking diwali slot the order was suppose to be delivered 4 days prior diwali only one day left and no response from them about the package and no tracking details I received whithin india they are unable to deliver the order properly why? And not even courtesy to answer back order no: - ORI57505

"Poor Customer Service and Unreliable Delivery Experience"

Order number*: ORG20196
• Worst customer service – No response regarding delayed items even after multiple follow-ups. Despite chasing them, no one reached out to provide an update.
• Lack of transparency – Initially, the status showed “tried to deliver but delivery failed” for four consecutive days with no explanation. When we tried contacting them, emails went unanswered, and WhatsApp responses were delayed. After four days, they informed us that additional shipping/duty charges applied, despite the initial promise of free shipping for orders above $100.
• Unexpected additional charges – We wanted the items delivered to our loved ones, so we reluctantly paid the extra $18. However, the delivery was delayed by another day even after payment.
• Incomplete delivery – When the package finally arrived, three items were missing (pickle, palkova, and chips), even though these were listed as part of the order. The products were already overpriced under the claim of “high quality.”

Recommendation:
Please don’t trust them. You can find better quality products at a cheaper price in the local market. This experience was disappointing, and I don’t plan to order from them again.

Customer care matters. When such issues arise, they should proactively inform the customer and work to resolve the problem. Unfortunately, they failed to do so, which added unnecessary frustration.

What’s the point of delivering if food items arrive spoiled or incomplete? 👎👎👎

"This is the first time we ordered and…"

This is the first time we ordered Tamilnadu palahara petti and had a great experience. In just 4-5 days we got our order from India to Brisbane . The snacks were of high quality and we relished taste in every bite. We would definitely recommend for anyone abroad missing native snacks to order from Oorla. We will keep ordering more and more in future.

"Review from your Happy Customer✨"

The snacks and the sweets are equally good. It was fresh and well sealed and packed. I had ordered for Ribbon Seeval, Manapparai Murukku, Kayalpattinum Mixture and Muscoth Halwa. I would definitely recommend Oorla.

Also i found their customer service pretty good. They take feedbacks and suggestions from the customer quite well and they personally get in touch with you and address everything. This is quite rare nowadays.

Keep up the work. Will place more orders soon😊

"Enjoyed my first order of the Naadan…"

Enjoyed my first order of the Naadan Palahaara Petti, delivered right in time for Onam! Nostalgic tastes delivered in a fun boxes. Fresh tasting which is a novelty here in the USA. Looking forward to ordering more!

"Delicious Naadan Palahara Petti from…"

ordered the Naadan Palahara Petti from Oorla, and it was amazing! Fresh, authentic, and delicious. I’ll definitely order again!

"Consistent Quality…"

We've been repeatedly ordering for more than a year now. Product quality & quantity is always consistent, support staff always ready to help with any questions/special requests. I'm so glad I found Oorla and can enjoy quality treats that tastes as good as my late grandma's.

"Though the items were delivered late"

Though the items were delivered late, the taste was awesome. Thank you :)