"Probably a scam site"

04/04/2023
Probably a scam site. (low stock, cancelling orders against your will)
I ordered (and payed for) a dive computer for 1000EUR more than 11 days ago.
Nothing happend. So I sent them my first email 4 days ago (after 1 week from my order), my second email yesterday. Filled the contact form on their "contact us" page yesterday morning and contact them in facebook in the afternoon.
Asking them (4 times) when they would post my order when i would get it.
They have never replied.
And the site is down at the moment while i am writing this review.


Update:
In brief: They cancelled my order after 21 days against my will. They still offer this product with discount on their site.

1st email from them after 12 days. I placed my order on 24/03/2023.

05/04/2023 email:
"We are still waiting for the shearwater computer" "C is on holiday"

Shearwater and C is to blame.

I had no idea until now that they did anything with my order.

11th of April email:
"Tomorrow we should know more about the new scheduled delivery from Shearwater. We are sorry for the lack of sending the item to you, but we made a mistake with a "demo" computer, that we thought was new in the box. Again sorry and we will get back to you asap. "

They changed the narrative. "demo" computer is to blame.

12th of April email: They found out that they have a bad review from me.
They wanted to know what to do now. They thought " just cancel the order and everybody goes their happy" But I refused this. I ordered the dive computer well before my dive trip. They are using my money more than 20 days. I explaind that all we know that the "demo computer" explanation is BS since they offer this dive comptuer in three colors, but they never asked me if i accept it in other color. So they were not in stock in either color. But they tried to trick me with this BS.

13th April: Cancelled my order against my will (21 days after my order)
I think It could take another 30 days to get back my money.

THE PROCUCT IS STILL ON THEIR WEBSITE WITH DISCOUNT.

I orderd it here because here was the lowest price.
But it is a scam, the product is still not in stock after 21 days from my order . ( and i am sure they dont know when will it in stock, otherwise they could keep their promise and share it with me insted of cancelling my order.)

What should they have done?
After my order within some day they should have contact me to inform me that the product is not in stock (neither color) and it could take 30 days (but i am sure they wont get any shipment from shearwater in the next 7 days) but rather 45-60 days to get my dive computer and do I still want the order anyway?

Perhaps this is the case with many more products too.

Stay away from this site!


You could check all our emails on g.maps (where it is possible to upload pics)
(Oceandivedk is lying, this review was post on 04/04/2023 they sent this/the mentioned email the next day, not 3 hours before)
" sorry to hear that you have a need to express" ?
I ordered it 30 days before my dive trip.
If 30 days is express then yes i need it express. LOL.

You have never sent me anything I should have answered.
You just blaming C, holidays, demo computer and shearwater and asking more time .

But you have time to post new videos on fb/social media???
You shared 5 new posts/videos since my order.
But you could not replied me in the first 11 days. How could that add up?


Thank you for kind words and feel free to continue your best practices.

"fik varen næste formiddag"

fik varen næste formiddag - go pris i forhold til andre (speedo badedragt) -- meget tilfreds.

"Bedre end de fleste !"

Helt klar den beste sparring du kan få vedr. køb af dykker udstyr, om du er pro eller nybegynder.

Hele holdet har været profesionelle og har ydet troværdig rådgivning.

"Hurtig levering og god kundeservice"

Der var hurtig levering, og jeg fik god kundeservice, da jeg skrev til dem ang. en fejl, jeg havde lavet i min ordre. De svarede mig hurtigt og rettede min ordre.

"kan på det varmeste anbefales. Har handlet her to gange nu"

Jeg har handlet i butikken før og var 100 procent tilfreds med service og vejledning dengang. Jeg endte med at købe mine første ting - regulator, 5mm heldragt, lygte, finner, støvler, taske, et par ting til. Nu har jeg været tilbage og købt dykkerkamera og en regulator-taske, og jeg vil igen give fem stjerner. Venlig og virkelig tålmodig betjening og en super behagelig atmosfære i butikken. Man mærker, at de brænder for at dykke og vitterlig lytter til, hvad du gerne vil have og ikke forsøger at sælge alt muligt oveni.

Jeg kan varmt anbefale Ocean Dive. Der kommer jeg helt sikkert næste gang jeg skal investerer i dykkergrej.

"En god oplevelse."

En god oplevelse.
God regulær betjening og prima varer.

"Meget dårligt kundeservice !!!"

Meget dårligt kundeservice. Jeg tror, ​​de ofte reagerer med aggressiv retorik på kritik. TILYKKE MED "PERFEKT" KUNDESERVICE 👍De ved ikke, hvad der er i butikken. Jeg har købt en våddragt. After 4 dage info at de har ikke dragten i butikken. De har sendt fuldstændig anden dragten i stedet for ( ikke nyt stand - limning, reparation på syningen )🤢🤢🤢🤢 Jeg har også bestilt en svømme hætte og der er kommet en brugt hætte. Ok...sagde jeg, retur. Nu det tage en uge og stadig ikke penge på min konto. Våddragt så ud som brugt !!! Det var pakket, som genbrugs ting 😉 Ingen kommunikation med butikken !!! Jeg har bestilt sæt 5mm jakke og bukser 5mm. De bare sendt dårligt dragten 7mm jakke og anden bukser. Jeg har ikke lyst til for mere useriøst diskussion med dem. Jeg skal have bare penge tilbage. Jeg har sent retur i fuldstændig det same, dårligt indpakning i det samme dag. Det er utroligt hvordan fungerer de 🤣🤣🤣 Væk fra denne butik !!!! ALDRIG MERE MED OCEANDIVE !!!!

"En god oplevelse !"

Indleverede min tørdragt til montering af nye støvler. Tørdragten blev færdig før det aftalte tidspunkt, og arbejdet var flot udført. Alt i alt en god oplevelse !

"Ocean Dive levere til prisen og tiden"

Super god oplevelse at handle hos Ocean Dive. Bestilte en ny 12l. 300 bar stålflaske med Twin ventil samt slange med diverse omløber til Skytteforenings brug. Alt leveret til prisen og tiden. Kan på det varmeste anbefale at handle hos Ocean Dive

"Professionel og ærlig service"

Vi I North Nature, har fået professionel og ærlig kunde-pleje ved Ocean Dive. Vi har af flere omgange stået med problematikker der har krævet en den rigtige udstyrspakke. Der har Chris og Ocean Dive været den helt perfekte samarbejdspartner for os. Vi giver 5 stjerner