"Damaged box. Wrong plug"

Damaged box. Irish based but it came with a Spanish power plug ? Bad experience only good thing was the delivery.

"Great customer service, great experience."

Looked high and low for a case I wanted for my new build, everywhere was out of stock. Browsing on amazon in the alternative sellers I noticed a website called MemoryC, who had them in stock, but not locally, which meant it needed to be sent from their US warehouse to the one in Ireland.

I spoke with a wonderful advisor Evelina who assured me that it would be 6-8 days transit to their office, and then next day delivery to me, and I was not disappointed. There was a small delay with my item getting stuck in customs which in my opinion isn't unusual, but this was soon resolved, and I was kept fully up to date throughout.

Customer service is friendly, informative, punctual and extremely professional. I could not ask for more. Thank you MemoryC!

"Great customer service"

Great customer service. Had to contact them after an issue with DHL express delivery adding an import/customs charge to England, which I had to pay. Got in touch with memoryc, fast replies and refunded me the amount whilst they follow up inquiries with DHL as to why my order had an additional charge.

"Very smart Scam & Fraud"

Really smart way to scam people.

The item I ordered from them had broken parts. Upon request for a refund they said I broke the parts. Later in the conversation they admitted they didn't really know but would ask the manufacturer, meaning they lied when they said they guessed it was me instead of taking responsibility.

Unfortunately their reviews looked 'good' enough for me to try them. Hopefully this warning will prevent anyone else to suffer this blatant fraud.

FYI, there are other reviews on Amazon talking about the exact same defect I experienced, please be diligent.

update 1:
Please observe how they responded. They've gone ahead and proven the point I made earlier about blindly guessing. They've replied to this review without reference, without an order number, without confirming any information at all exactly as I mentioned before.

I will further only address the points that do not put my safety or anonymity at risk.

There are actually many other reviewers that had the exact issue of the broken parts. MemoryC mention damaged pins, but this effectually means the board is broken, as it doesn't work. I'm not sure what's so hard to understand about that?

Likewise, if you scroll down to past reviews in Trustpilot you will also see mention of the timeframe they try to manipulate as the items are delivered long after the delivery date but they try to calculate the return from when the earliest estimation date was (if I had to guess). According to the time I was shown, my parcel was shipped a week before the deadline. This might actually explain why they never answered my query when I asked what date I should use because they didn't answer that part at all, most likely to bolster their erroneous claim. For lack of a better word, these are really sketchy practices.


I thought I was the only one with issues but seems there are many. I generally read the bad reviews first before making a purchase and to be frank, I didn't this time and I wish I had. I feel so helpless in this situation. They send a non working item to me, then refuse to take responsibility for it and actually have the gaul of gaslighting. Their fallacious accusation again proves how they will say anything to avoid liability.

Please always remember, just because a company has been in business for a long time, doesn't mean that the business is honest. I guess I had to learn this the hard way, again, of needing to be a lot more diligent and and less trusting towards these places.

Update 2 (SPOILERS : I got refunded)
Why? Again, these incompetent people messed up. Instead of accepting their mistake, they tried to double down. The thing is that it's hard to do when you are wrong. Please read their response again. All points they addressed, surprise, were wrong. Times, excuses for faulty products, everything. All lies. "20 years in business with a reputation", yeah don't make me laugh. I won't ever use them again.

If you have to use them, document EVERYTHING. Record opening up the package, note the times you received the item and when you send it back for the refund. Also ignore these messages about "having to confirm if something is broken within 5min of receiving something". 5min, 24hours, 3 weeks, doesn't matter ! If it's broken, then it's broken and they MUST refund you. I wonder how many unsuspecting people they have scammed this way?
They thought they can make up their own rules to help them commit fraud? Nope, they will be held accountable. However, this is a small victory. They'll probably learn form this and update the scam.

Shame on you MemoryC. You should be ashamed of your unlawful behavior.

"Superb"

Ordered this morning and picked up from the Kildare office before lunch.
Simple, fast, and all the items (CPU, RAM, Case fan) I needed were available. I had been following the stock of the CPU the last couple of days and saw it had dropped to '0' locally available over night, but by 10am it was re-listed as stock on hand... so I jumped on it before they flew off the shelf again.
Overall, a really great experience and someone I will buy from again for the next raft of upgrades. A nice team and good shopping experience.

"Ordered online"

Ordered online. Asked to confirm if the memory would fit into my motherboard via the chat. Got the package in a week in Bulgaria with DHL. Everything works perfect. Thank you, guys.

"There were some issues but they have a good support!"

I was a customer for many years and I was always happy with their service.

Paid for new DDR5 memory, and got a used one!
Torn sticker and marks of inserting the memory. Once I get other parts I will check if these work.
On top of that, some parts are being sent from the UK what's significantly delaying the delivery.

They lost my trust.

UPDATE:
The support contacted me and offered a replacement for a new part. The used one I got are working so I don't want to wait 2 weeks for a replacement, but their offer gain back some of my trust. They said that will investigate why the "distributor" sent RAM that was opened.

In the end, I only regret that their dispatch is much slower than previously as some parts are in UK stock.

"Slow to ship"

When I ordered early Thursday morning at 3AM, the website said it would ship the same day. Being close to the Charlotte HQ, I expected the product to arrive Saturday optimistically or Monday at the latest.

However, the product did not ship until 3:23 PM Monday. I'm not sure why it took so long to ship.

"Nearly 6 weeks and no idea when I'll get my order... …"

Ordered an in-stock item 2nd April 2022. First there was a "glitch" that resulted in item being refused at customs. Eventually had confirmation that a replacement was being sent 26th April. No further communication until I chased again 2nd May. Was told to expect the item within a couple of days. Now 10th May, still haven't received anything and am now being told there is another "glitch" with the delivery company's tracking system...

"Failed to deliver"

I ordered on the 25th of March. First attempt failed because of a label error of their own. Second attempt still stuck for unknown reasons as of 5th of MAY!!
I gave up. Don't use them if you are in a hurry.